Hotel in zona U of AZ Maricopa County Cooperative Extension, Phoenix

The ice machine were all broken. They ended up overchargeing my card. Management was rood and not very helpful. Do not recommend staying there. One of their staff members harassed my girlfriend and made her feel really uncomfortable!

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

TA, you need a 1/2-star feature. This was (for me) a 4.5. I'm going to reverse my normal order: cons first. CONS: the TV didn't work correctly. I kept pushing buttons but never could get a channel. I mentioned it to the front desk and they explained that sometimes the mode gets changed and they have to change it back. The upside of this: I didn't really care as I hadn't watched TV in 10 days and didn't miss it. Seems there is some renovation going on, so the place is a bit messy. They did the best they could to contain it, however. Unfortunately, as seems to be common in this area, there are staff members who speak and / or understand little to no English, so communication was a challenge. In the one case here where I wanted to compliment the kitchen staff, there was what I believe was a maintenance man who interpreted for me, much to the joy of the ladies for whom the compliment was meant. PROS: the renovation is coming along nicely! The breakfast was good. The bed and pillows were very comfortable (side note: EVERY place we stayed during our 12 nights in the area seemed to have the same mattresses and pillows - no matter which flag - and they were always comfortable enough that we slept well almost every night.), the AC worked perfectly, everything seemed (fairly) clean (it's hard to control GUEST mess), and, most importantly, the staff was fabulous and even funny. Conveniently located, quiet....I would definitely come again.

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

雖然有點舊，但是很乾凈，非常寬敞。游泳池和高爾夫場都很美。很喜歡這裏。

We landed really late around midnight in Phoenix and had our next flight at 7:30am. So we decided to book a hotel to be able to shower and sleep comfortably for a few hours. The location for this hotel is just perfect. you can take a really short ride with the sky train to 44th. At the station you head across the road via a covered and beautifully lit bridge and then you reach the station for the regular metro where you literally have to cross just one lane of a road and the hotel is right there. We preferred this option so late a t night because we were very exhausted and tired and didn’t want to wait around for their shuttle bus, which I believe runs every 30mins. We were greeted very friendly by the front desk supervisor and check in was a breeze. We had a nice room on the fifth floor, it was quiet, clean and had more amenities than we really needed. After a hot shower we found a few hours of good rest in a very comfortable bed. In the morning, checkout was just as easy and the shuttle bus was right there and drove us straight to our terminal. Again the driver was super friendly and helpful. If we had an overlay in Phoenix again, we would pick this hotel again and recommend it to anyone in the aame situation.

Molto buona stanza per un prezzo ragionevole, e viene con un cookie gratuito. Shuttle non è 24/7 quindi devi guardare. C'è una piscina all'esterno.

Penso che anche i giapponesi che non parlino inglese possano stare tranquilli.E'anche vicino all'aeroporto per collegare la stazione ferroviaria.Puoi camminare giorno dopo giorno, ma penso che dovresti fermarti la notte.Per favore, usa il servizio di condivisione o di spedizione dell'hotel in silenzio.

Il Home2 by Hilton è un hotel di recente costruzione situato a circa 10 minuti di auto dall'aeroporto internazionale di Phoenix Sky Harbor. L'hotel offre una serie di servizi e strutture, tra cui un centro fitness, una piscina all'aperto e una colazione gratuita. Le camere sono spaziose, silenziose e ben arredate, e dispongono di un angolo cottura, un'area salotto e una TV a schermo piatto. Il bagno è dotato di una vasca o di una doccia e di asciugacapelli. Il personale dell'hotel è cordiale e disponibile. L'hotel offre un servizio navetta gratuito per l'aeroporto. Consigliato

This place was perfect for me! Based on the great price I got, and some of the reviews, I was a little skeptical coming in but I’m so glad I came! The room was very clean and comfortable. Really liked having a refrigerator and microwave in a little kitchen area in my room. Breakfast was good with lots of choices and the staff kept it filled all morning. All of the staff was very friendly and helpful. The location is great. I was able to walk to some fun restaurants. Walked to a large movie theater one day. Chase Field and the footprint, center or within walking distance. As a single woman, I felt very comfortable walking by myself during the day. I did not walk by myself at night, but there are very few places that I would do that. I had a car and appreciated the free parking. I didn’t take it vantage of it, but the hotel does operate a shuttle to and from the airport and within the downtown area. The hotel has a heated pool with lots of seating, and I enjoyed it every day. If you are looking for a luxurious, five star hotel experience, don’t stay here, but if you want a clean, comfortable room in a great location, this is your place!