Hotel in zona Tuscano Towne Center, Phoenix

Booked the 2 room family suite for an overnight on 7/20/24. Great location with easy access of Loop 101 and Camelback. Dozens of nearby restaurants, Wal Mart less than a mile away and State Farm stadium 5 minutes. Large 2 room suite with plenty of room for a large family. We had the King side with a sleeper sofa while daughter took the 2 queen side. Large bathroom (only 1) for the 2 room suite. Comfy beds, quiet location. Good breakfast the next morning as we headed on to Vegas.

Il giorno dopo, sono rimasto qui per un incontro in centro, con una grande esperienza, un personale molto utile e amichevole, e mi piace il check-in per un drink gratuito. La gente si affianca nell'area lobby/sala e questo è costruito in un edificio storico con carattere. Ciò significa che le camere sono piccole se si aspetta un layout di giorno moderno. La mia camera da donna aveva la regina in un angolo vicino alle finestre e un bagno più grande di quanto non ci si aspettava, ma il resto dello spazio era piuttosto piccolo. Il desk si tira dal muro per rimanere fuori dalla strada quando non è in uso. Il letto era comodo, ma ho sentito il rumore stradale dalla Central Avenue e i treni leggeri quando correvano. Il fattore ”funky” è alto con il posto davvero come un buco in tasca nel centro della città. Sarei felice di rimanere di nuovo.

First of all even though it right next door to the Footprint… there is zero parking so you have no option other than to pay for Valet ( $40 per night) so, with that said I will tell you that the price of the room is more than fair for how nice the rooms are. Very spacious. Very clean . The employee at the check in desk ( Von) was very polite and helpful . The Lobby area is also spacious and the Valet guys were SUPER NICE and friendly. Love that they have numerous hooks for hanging towels and clothes in the bathroom and a NIGHT LIGHT ( thank you ! ) Lots of hooks plus a closet in the room AND lots of counter space . Seriously .. a great room and the PRICE IS RIGHT 😊 One disclaimer…remember this is also close to the Airport ( ✈️ ) and you WILL hear them while trying to sleep. I have a noise app on my phone on put it on “white noise “ and between that and the fan of the air conditioner it drowned them out and we slept soundly. 😴

La posizione è vicino a Otles, e ci sono molte opzioni per mangiare e bere intorno.La colazione dell'hotel è buona, la colazione fresca e calda, e la scelta è molto più alta.Siamo costosi due volte più di solito per ritirare la musica, quindi la tariffa della camera è il doppio della normale

Le strutture sono leggermente vecchie, la pulizia della camera è generalmente pulita, il cibo è più conveniente, ci sono due persone che possono scegliere, e un negozio di regali.

La stanza è un po'piccola, la posizione è buona, molto vicina al centro espositivo, specialmente la riunione è molto conveniente.

Ottimo hotel nuovo, artistico e con una posizione perfetta! Il ristorante e il bar del colazione sono davvero interessanti e molte scelte. La mia stanza era al 6° piano ed era anche fantastica!

Consiglio questo hotel a tutti, il personale ti tratta nel modo in cui supponi di essere trattato, mi ha fatto sentire molto a mio agio?

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.