Hotel in zona Rent-A-Center, Phoenix

Amo amo amo questo hotel! hanno tutto il necessario. hanno anche cuscini extra per le lenzuola e i loro letti sono così morbidi che non ne ho mai abbastanza di questo hotel. Consiglio vivamente è un hotel a cinque stelle. c'è la colazione e la piscina per tutta la famiglia. hanno anche una lavanderia e negozi nelle vicinanze se hai dimenticato qualcosa.

Given the price, the location and services are satisfactory. It tools around 8 mins walk to Convention Centre. But, you can arrange Shuttle bus to get there too for free. Their breakfast are quite good too. It’s 24 hours coffee bar is my favorite too. However, it’s too bad that the room is bit old and my room has hot water and sink issues. If not, I should have rated 5 stars for this hotel.

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

Just needed a place to stay overnight after flying iin. Beds were comfortable, rooms were clean and the showers were great. First time in Phoenix and it was 113. The a/c worked great. We waited about a half hour for the shuttle to pick us up from the airport after we called, which wasn’t a good start, but once we checked in everything else was great. We were so comfortable. Breakfast was good too, nothing unusual except that the cinnamon buns were excellent! Maybe they have them other places but we’ve been traveling and these were the best. Thought we could save a day on the rental car by picking it up the next day using the hotel shuttle, but we rented from a place that is off site ( with their own airport shuttle) so instead of shuttling twice we just Ubered for $13 and picked it up ourselves. Nice hotel. Helpful staff and really comfortable.

Hotel stay was good has a issue but was solved in a timely care manner. Would stay here again for the price room was clean breakfast was good nice clean eating area. Hotel staff was very nice and mindful of my issue and was fixed quickly

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

L'ho usato durante il mio viaggio d'affari e sono riuscito a passare il giorno perfetto in viaggio d'affari. Grazie per il vostro grande servizio quando rimarrò. Lo userò di nuovo la prossima volta.

Per un hotel e un spa, mi aspettavo di più. L'esterno e il lobby sembravano belli, ma le camere avevano un senso moderno, con la pittura che si sfilava dal tetto e la luce della doccia che si sfilava come una luce di strobo. La piscina all'aperto e la zona di tubo caldo sono stati un bene di soggiorno, ma vorrei che il personale avesse voluto rimuovere le foglie dalla piscina. Il patio al tetto lascia qualcosa da desiderare, come la creatività. Non abbiamo provato il ristorante sul sito, quindi non sono in grado di pagare per i servizi lì. Desk front molto accogliente e amichevole. Non abbiamo provato il servizio spa, anche perché non potevamo inserirlo nel nostro ordine del giorno.