Travelers Inn - Phoenix

Stayed here a few times and always enjoyed it, quiet when needs to be and anything you need is with 5 min away

I requested handicap accessible & we had a room on the 2nd floor, no railing in the shower & the owners didnt seem to care.

There were three cockroaches, and it smell like cigarettes. I did not stay at this hotel I like to get a refund.

I had to exchange rooms since the first room had a faulty lock. I had to get help from the front desk who was able to open it however when I tried it wouldn't open. The light in the bathroom flickers so couldn't use that. The shower handle was difficult to pull and I had to ask the front desk for help with that. These are old rooms which haven't been updated in years. It makes the room look dirty especially the bathroom.

The room smells of cigarettes even though I specified that I did not want an smoker room. The towels were too small. There were bugs in the room.

The bathroom area was terrible m. The tub/shower was rusty and caulking looked like it had mold on it. Bottom on tub on the outside had a big hole along the floor. Needless to say I didn’t take a shower.

The bathroom fixtures, particularly, the shower head, were coming off the wall. Stained carpet. One wastebasket, No in-room coffee and the lobby coffee pot broken. Dirty pool and soap suds hot tub. Lamps in the room covered in ripped cellophane. Fridge freezing anything in it. Hard as a rock old, lumpy bed. Mold in bathroom. Chipped, stained toilet seat. Keys didn't work five times. The staff are great, but helpless. Never again will we stay there! BTW, the photos are not, at all, from this hotel. It's a dump!

I will be listing due to the sheer extent of the issues we faced here. Staff are extremely rude, socialise during their work hours and running around and laughing, leaving the reception and lobby empty of any staff with visitors’ personal belongings left out in the open for anyone to take. - filthy bedroom floor, to the point you can’t walk around barefoot or with socks as they are immediately dirty - no amenities except paper thin towels, a mini fridge and microwave but nothing to reheat food - wifi doesn’t work or is just extremely poor - we requested a late check out for 12pm and storage of our suitcases until our flight, at 11:52am we receive a call to our room that we need to leave now - no storage facility for our suitcases which meant they were left out in the lobby unattended at some points, the lady also made up a rule about only being able to store the suitcases until 3pm as apparently that’s when their lobby closes even though on the front door it clearly states the lobby is open until 6pm, we’ve stayed in many cheaper spots before and never had a limit - we asked for tickets to store our things as you would get in most other places, the woman mockingly stated no one would take our stuff despite witnessing them - extremely rude receptionists with no respect for you as a customer, our first night there was a long queue coming from the night window with people with complaints but they were too busy vaping and laughing to take care of customers

Our expectations were low. So… it wasn’t too bad! Biggest complaint was our room lock keycard never worked! Every. Single. Time. We had to get the front desk person to either reprogram or actually let us into the room. I thought considering the openness to the area, the pool area was relatively clean and tidy looking. Hot tub was working but not very clean. Room was mostly clean, and spacious.