YUN YING JIA ZHOU HOTEL

Here’s a balanced review of Yun Ying Jia Zhou Hotel (Phnom Penh, Cambodia) based on recent guest feedback and listings: --- ⭐ Overall Impressions Yun Ying Jia Zhou Hotel generally receives positive to mixed reviews. Many guests praise its location, value for money, and friendly staff, though there are recurring complaints about service consistency and smoking / odor issues. On Trip.com, it has a score of ~8.7/10 (“Very Good”) across categories like location, cleanliness, service, and amenities. On ***********, its aggregate score is more modest, with a 6.8 / 10 (“Pleasant”) from 69 reviews. On Skyscanner, it is rated “Very Good” (4.4/5) regarding location, service, facilities. So depending on the expectations, this hotel can be a good “budget convenience” option, especially for transit or short stays. --- 📍 Location & Access Pros: The hotel is extremely close to the Phnom Penh International Airport — about 0.9 km away or a walking distance / short drive. Many guests highlight that for travelers catching early or late flights, its proximity is its strongest advantage. The hotel claims to offer free airport shuttle / transfers (though in practice some guests report inconsistencies) Cons / Caveats: Some guests complained that although shuttle service was promised, it didn’t always materialize (e.g. they were told the car was “far away” or were asked to cross the road via a security guard). Crossing the road to reach terminals or outside the hotel was also mentioned as a minor hassle. Because of its location in Pou Senchey / near airport zone, it’s not in the central “tourist core” — expect to spend more travel time if you’re going into downtown Phnom Penh each time. --- 🛏 Rooms, Cleanliness & Comfort Strengths: Rooms are commonly described as “okay,” “clean,” and “comfortable for short stays.” Many guests remarked that for a hotel so close to the airport, it delivers decent value — especially when you don’t expect luxury. Weaknesses / Issues: Smoking / odor problems: This is a recurring complaint. Even in non-smoking floors or rooms, guests reported lingering smells of smoke. Some guests noted strange smells in rooms. Because of these smell issues, the perceived cleanliness is sometimes dragged down. --- 🛎 Staff & Service Positives: Many reviews commend the staff as “friendly,” “helpful,” or “warm.” Front desk is 24-hour, which is useful for flights at odd hours.

All good except for a particular approach to customer’s finances. I asked them for anti diarrhea medication and hotel staff said that they didn’t have it but they could buy it for me. They sent a security man upstairs but we couldn’t communicate. I used a translation software to say that I wanted one box. They left and never came back. Later I found that he needed money from me to buy the medication. Seriously??? The hotel didn’t have few measly dollars to use to buy the meds?? And then of course add this money to out hotel bill. They had our 20 dollar deposit anyway. Not good to offer help and then screw it up.

The hotel service sucks! They act very friendly but not helpful at all. They mentioned they can pick you up to the airport! But it turned out we called and they asked a security guard walking across the street with us by saying their car isn’t around the hotel. I mean they shouldn’t mention they can pick up to the airport for free, otherwise what’s the point to do that.  酒店的服务非常的差！表面的友好，带不来实质性的帮助。他们自自称有机场免费接送巴士，我们也提前打电话预约了，结果等来的就是车在很远的地方？我们叫保安带你过马路，最后保安还主动找你要小费？？要不然就不要自称“免费接送”，不然意义何在呢？这不是典型的“挂羊头卖狗肉”吗？

The bar on the top is really nice. The breakfast is ok, missing a good coffee

The hotel is just in front of the airport. Easy to reach just cross the road. The reception is friendly also if their English is basic. The room was ok and clean. Maybe I recommend to upgrade the breakfast also with western food.

location so convenient for transit! really nice staff too. but i am not sure about the "exotic massage" advert in the room... surely a bit too suggestive for the average traveller?!?