Foto Empire House, Phnom Penh

Risposta dalla struttura: Dear Min Thu,Thank you very much for taking the time to share your feedback. We are truly grateful for your kind comments on our clean rooms and budget-friendly rates. Your perfect score for cleanliness and positive remark on our service mean a great deal to our team.We are sorry to hear that the noise from the nearby school affected your experience. Please allow us to sincerely apologize for the inconvenience this may have caused. While we do our best to provide a peaceful environment, we understand that noise sensitivity is important and we are currently exploring ways to improve sound insulation for a better guest experience.We appreciate your balanced review and will use your feedback to make meaningful improvements. Should you decide to stay with us again, we will be more than happy to assign a room located on the quieter side of the property to ensure a more comfortable stay.

Risposta dalla struttura: Thank you very much for your recent stay with us and for taking the time to share your feedback. We are very pleased to hear that you found our location convenient and appreciated the quick access to nearby city attractions. Your comment that our place is good for an overnight stay is valued and will help future guests.We are grateful for the positive scores on service and surroundings. Our team always strives to provide warm and attentive service, and it is rewarding to know that our efforts made a difference during your stay. We also take note of your ratings for cleanliness and amenities, and we will continue to work on improving these areas to provide an even more comfortable experience.If there is anything you feel we could have done better, we would truly appreciate any additional comments. Your review helps us grow and improve, and we look forward to the chance to welcome you again in the future for a longer or equally convenient stay.

Risposta dalla struttura: We sincerely apologize for the experience you had during your stay. We understand that cleanliness and comfort are crucial, and we regret that we did not meet your expectations in this regard.Regarding the early check-in, we always strive to prepare rooms as quickly as possible, but sometimes unexpected maintenance issues, such as the air conditioning problem, can cause delays. We regret that this affected your check-in process and appreciate your patience.Your feedback is valuable to us, and we will ensure that such situations are handled more efficiently in the future. If there is anything we can do to make up for your experience, please let us know.

Risposta dalla struttura: Thank you for sharing your feedback. We understand that our location might be a bit tucked away, but we believe this also offers a quieter stay compared to the busier streets of Phnom Penh. While there may not be many options immediately within walking distance, tuk-tuks are always available, and our staff is happy to assist with directions or transportation to nearby attractions.We appreciate your mention of our affordability, as we strive to provide budget-friendly accommodations while maintaining a comfortable stay. Noise can sometimes be a challenge in the city, but we are always looking for ways to improve the experience for our guests. If you have any concerns during your stay, please do not hesitate to reach out to our team, as we are more than happy to assist in making your visit as pleasant as possible.It is great to hear that you found our WiFi to be decent, as we continue to work on providing reliable internet service for all our guests. We value your feedback and will take it into account as we seek to enhance the overall experience. We hope to welcome you again in the future and provide an even better stay.

Risposta dalla struttura: Thank you for your continued trust in our hotel! We are delighted to have you back and to know that you find us the best value for money.Your feedback on our recent WiFi upgrade is greatly appreciated. We have worked hard to improve connectivity, and it is wonderful to hear that it has made a positive difference in your stay.We look forward to welcoming you again in the future and ensuring another excellent experience. Safe travels!

Risposta dalla struttura: Dear Abdullah Al Mahmud,Thank you very much for taking the time to share your feedback regarding your stay in May 2025. We are truly grateful for your perfect rating across all aspects including amenities, cleanliness, surroundings, and service. Your kind words and high scores mean a great deal to our entire team.We are especially pleased to know that you found your experience to be good overall and considered it the best. It is always our goal to ensure that each guest feels comfortable and well cared for during their visit. Your satisfaction encourages us to maintain our efforts and continuously improve where possible.Should your travels bring you back to Phnom Penh, we would be honored to welcome you again at Empire House. Thank you once again for choosing us and for your outstanding review.

Risposta dalla struttura: Thank you for your review! We are glad to hear that our front desk staff could assist you in English and that you found them friendly and courteous. We always strive to provide excellent service to our guests.If there is anything we can improve for your next visit, please let us know. We appreciate your stay and hope to welcome you again soon!

Risposta dalla struttura: Thank you for your wonderful feedback! We are delighted that our location near the Olympic Stadium and the convenience of transportation options made your journey around Phnom Penh smooth and enjoyable.It’s also great to hear that our friendly lobby staff left a positive impression. Providing accommodating service is what we strive for, and your kind words mean a lot to us.We look forward to welcoming you back on your next visit to Phnom Penh. Safe travels, and thank you once again!Best regards,

Risposta dalla struttura: Thank you for choosing to stay with us again! We are thrilled to hear that our convenient location and helpful service brought you back for a second visit. It is always a pleasure to welcome returning guests, and we are glad that your experience with us continues to meet your expectations.We look forward to hosting you again in the future and providing you with the same great service that you have come to expect.Best regards,Empire House