The longer we stayed the lesser the points became. When we checked in, at first glance everything was 5 stars.
WiFi and location are definitely 10/10 for me.
My first issue was with the refrigerator not working, I lowered the temp to the lowest possible setting but nothing changed and I notified the front desk and they said they would send someone to check within an hour and that person never showed up I’m not sure if they came while we were out but when we came back the refrigerator was still warm. This issue was never fixed up to the day we checked out. It was very disappointing as I had baby food that needed to be refrigerated.
The blinds in the bedroom do not block out any light at all and our room was opposite a parking lot which head very bright lights all night long it was so hard to fall asleep I hope the property can have better curtains or blinds.
Secondly, I’m not sure if I missed it somewhere about them not offering house keeping, at least there’s a washer and dryer so I just washed the towels on my own. We stayed 6 nights and no one ever came to refresh the rooms or even add more toilet paper or garbage bags.
The floors were visibly dirty and dusty like they haven’t been vacuumed in months.
The 9th floor common area was so filthy, the toilet was so dirty and smelly, the couch was so dirty I couldn’t even sit on it.
The central cooling/heating system makes a strange long noise every now and then and it kept waking up my child. I could find any way to turn it off and that was very frustrating.
Traduci
