Outrigger Phi Phi Island Resort

I don't normally write bad reviews, but in this case the poor service and attention received deserve to be shared, so that other people are aware and could avoid having all the headache I had with Zeavola resort. TRANSPORTATION: Everything started with the transfer. I was pleased when trip.com informed that Zeavola provides pick up from hotel (in Phuket) and transfer via boat till the hotel. Then, haven't received any news on the schedule until the day before, I decided to write myself, underlying that being my wife pregnant we couldn't take the speedboat, but only the ferry. After many discussions, through trip.com and calling the hotel directly, it seems there was nothing they could do as they do only speedboat, so they suggested me in written to organize it by myself (communication in pictures). Despite I tried to understand WHY the transport is included, but if a passenger is pregnant then I have to do it everything myself, the answer was still: do it yourself, without providing any justifications, excuses or "compensations". The cost of ferry + taxi for 2 ppl + 1 kid is 2900 bath (600rmb/76€). So it seems that pregnant women are discriminated or the structure is just not able to handle this situation. ROOMS AND STRUCTURE: This hotel is clearly not a 5 star hotel, and I wonder how they obtained 5 stars. I understand the "jungle experience", but the bathroom separated and open is just extremely annoying, being exposed to neighbors and to a lot of bugs that are indeed in the jungle. The rooms are one on top of another, without any type of privacy, looking one in another (normally from the living room to someone's else bathroom). The electric system is old. I was not able to turn off some lights, and in the middle of the night one light turned on by itself. SERVICE AND PREPARATION (that you expect in a 5 star) Many things happened in less than 24 hours that we stayed there: 1. When we did the check in, despite the already bad adventure with transportation, nobody showed us the structure (where the breakfast is, from when to when, etc...). "This is the key, enjoy". 2. At dinner we have received a Pad Thai where the prawns were raw. I gently said it to the waitress that answered that those were not raw... (Trust me... They were raw). The second waiter agreed and brought me a chicken pad Thai (without even asking if i still wanted prawns). Same dinner they made another mistake in the order. 3. At breakfast we asked a hard boiled egg and we received a not well cooked egg. We had to send it back and wait for other 20 mins for a hard boiled egg (my wife is pregnant... On these things I think is fair to pay attention, especially when travelling) 4. We have asked for bottled water (same reason as above). The hotel provides only purified filtered (or boiled) water, in bottles that are not sealed. We have tried to explain and the answer was: sorry, we can't, and the only way is at the bar, that opens at 11am... So no water for my pregnant wife, and no effort to help us. 5. When mentioned that we wanted to change hotel (night of the first day) we have waited for several hours and we have received the first feedback from manager at 4pm of next day, saying that given that was 4 they would have had to charge for sure 2 nights, and out of the remaining 3 they would have reimbursed 1.5. Finally trip.com wrote me that the hotel has agreed to reimburse 1 night only. Overall the service has been seriously a joke, for any type of structure, even more if from a "5 star hotel". So, we moved to the closed by Holiday resort where for half of the price we have a private villa Sea front, breakfast is good and service quick and efficient. I suggest everyone to go directly to Holiday hotel and enjoy this beautiful beach.

非常原生態的酒店 客廳全開放，到了晚上會把竹簾放下 不可避免會遇到小壁虎，百腳蟲 對昆蟲和小動物懼怕的一定別來 酒店的餐廳味道和價格都不錯 就是就餐時要和蒼蠅賽跑 布吉坐船3小時到 快艇約1.5小時 酒店服務生大衞很熱情友善