The Grand Ambassador

Visited India after 16 years and decided to stay in the hotel. We chose the Grand Ambassador based on the reviews and were not disappointed. It was a great hotel, staff were very helpful and polite. Bedrooms were very clean and tidy and serviced every day. The hotel reception manger Rajant was very helpful and is an asset to the hotel. Will definitely be going back

Having stayed in Delhi for two nights I travelled to Phagwara, Punjab. My uncle who lives locally had booked my family including 3 children into the Grand Ambasador - and I was worried. I had for many years stayed at the Cabbana Resort and Spa in Phagwara at a cost of near 80 - 100 pounds per night. My booking was for 7 nights including breakfast, we had an interconnecting room. Upon arrival the hotel stands at odds as it is quite a busy area by the railway station and there is limited parking unlike other large resort hotels. However that is where the oddity stops. This is a clean, purposeful hotel, with great service and in room dining options that do not break the bank, and the food is spot on. There is western, Indian and Chinese food to opt for and the staff are attentive. The en suite was clean, with a glass enclosure, the shower head was limescale free and loo roll replenished daily and complimentary mineral water. Minibar had all western treats (crisps, chocolates and drinks), free Wi-Fi and a led tv with local channels. Do not get me wrong it is not a leading hotel of the world 5 star but when you pay 32 pound per night it punches way above its weight. For any NRI who wants access to shopping, banking and the surrounding villages to visit family then this is a great place. Only downside was loud music till midnight but hey it was around Christmas and New Year. We enjoyed the roof too party for new years and met many families there and one was staying for 6 weeks for a wedding. Spot on.

I’ve been coming to Phagwara for over 40 years and have seen the transformation over this time. The grand ambassador hotel is a much needed addition to this city. I’ve heard a lot of good things about it and managed to experience it for the first time. My visit was for a drink and snack in the evening. When sitting in the terrace bar, it’s hard to believe you are in Phagwara! Lovely setting indeed, highly recommended in the evening. They’ve a huge screen showing live sports events. Good variety of food and drink, very reasonably priced.

Best Hotel in Phagwara and surrounding area. We had an excellent time. Couldn't fault anything. Staff are so friendly especially Rajat. Chef was exceptionally good and our food was prepared to perfection. Thank you Grand Ambassador for making my family vacation fantastic.

I was pleasantly surprised at the level of service at this hotel. When you look at the location on the internet, it looks like it is located in a not so pleasant area, which might turn you off from booking it. We took a chance and stayed here and was glad we did. Starting with the service. Everyone in the hotel from the security guards, to door men, bell service, reception, house keeping were very nice and helpful. Even when there was a language barrier, since I dont speak the native language, we were still able to figure out a way to communicate. Although there are a few workers in the hotel who speak English, so nothing to worry there. The onsite restaurant is really good. We had dinner there every night, tried different meals and everything was delicious. The chef, who we got to meet was very accommodating when we asked for something special that was not on the dinner menu. The restaurant staff was great, all the waiters were great as well. The restaurant manager (Mr. Kumar) was wonderful and would check on us to make sure we were taken care of. The rooms were clean and house keeping was provided daily. Free bottle of water provided daily. The one concern is that there was a slight smell in the bathroom drainage. It will typically smell when you flush the toilet and then it goes away. I would ask the hotel to look into that. This is for room 307. The other concern is that on one of the night we were there, there was a group having a party in the hotel. The party was in one of the rooms across from 307 and they partied past 4am in the morning, which made it difficult to sleep with all the noise from the music, people talking loud and the continual opening and closing of doors all night long. Would be nice if guests consider the wellbeing of fellow guests and the hotel staff should check on those types of activities. They provide laundry services. Our laundry was picked up before 9am and delivered back by 3pm. The laundry was washed and pressed and for a reasonable amount. I started this review mentioning the location of the hotel. The location would not be considered great or very clean, but it is in a safe area. We walked around the area at night and felt safe. Overall, I was happy with the hotel. I think for the low price, it was pretty good value for the money. I would consider staying there on my next visit to the area. Even if you are not staying at this hotel, I would recommend their restaurant for dinner. It is that good.

Very clean rooms. Services as good as a 5 star hotel. Linens very clean. Washroom is all clean. Ac works really well. Well lit room. Has valet also. Breakfast has a lot of options and is complete value for money. Highly recommended for everyone who is planning to come to Phagwara to stay here.