Utente ospite
12 giugno 2023
No, this hotel was not good. I made reservations online. The reservation process was easy and straight forward. I reserved one of the classical suites located in the first floor. These are the most expensive rooms. The rooms are dated. The bathroom is not good. The sink does not have enough space to place the essentials. The most expensive rooms do not have showers; they have a jacuzzi instead of a shower. Honestly, it is difficult to take the morning bath in a jacuzzi. You don't feel clean. There are no curtains or glass windows. It becomes messy with water. The essentials provided by the hotel are not good quality. The shampoo and the bar soaps are not good. Once the jacuzzi is hot, it is very difficult to stop the water from running as the faucet that controls the hot water gets stocked. The rooms are very noisy at night. The jacuzzi cleans itself over night and the noise is terrible. You have to disconnect the jacuzzi. If the night is cold, you need to turn the heater on and the heater is noisy as well. The daytime front desk staff is nice and they speak very good English. At night, they have some senior interns who don't speak English and who are not nice; they don't want to help. Breakfast is mediocre. Coffee is terrible. There is no fruit. Breakfast menu offers some greasy eggs and sausages. The morning waiter is nice. Room service and menu is bad. When you order meals, you have to remind them to bring silverware as well. Carpet is old. Furniture is old. The rooms are cramped. Bed mattress is ok. It is an old hotel. The good features are: 1. Parking is spacious and free. 2. There are nice views of the Danube river. 3. The hotel is located in the Petrovaradin fortress which is one of the most interesting sites in Novi Sad. It is not far from Novi Sad downtown (20 minutes walking distance). 4. The price is high for the quality it offers; however, when compared with similar hotels in other parts of the world or even in Serbia, the hotel is not too expensive. 5. It is not massive. It does not feel crowded. I recommend exploring some of the new and modern hotels in Novi Sad. Their prices are similar, they have showers, rooms are more spacious, quiet, and modern.
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