Palm Hotel & Spa

Beautiful resort on a hill close to the beach. The rooms are very comfortable and clean. Food and drinks are from a very good standard. Lovely pools and relaxing areas. The pathway down to the beach is in a terrible state and overgrown. It needs to be attended and maintained.

It was one of my best hotel experience ever! Everything is amazing about this hotel: silent place, perfect service (they even change my mattress with a harder one upon my request!), great heated pool (made of black rock, with lights in the evening, just amazing!), fantastic view on the ocean (if you are lucky you can even observe the whales while enjoying your punch!). Amazing breakfast, plenty of choice, fresh fruits. Really, I do not have time and space to give a full list of things that are really great about this hotel, and the owner and the management fully deserve congratulations. One sole remark, still: when you are charging 300 eur for one night, I do not think you should charge 10 eur for a bucket of ice cubes...

A truly miserable and disappointing experience from check in to check out. After 9.30pm the only room service is a fruit or cold cut plate (until 11pm)… we found this out as we arrived after a long flight at 10pm. Both restaurants are fine dining with limited menus unless you want bar snacks. Poor service at lunch. Bread thrown at the table as waitress walked past. No side plates given, butter, salt and pepper, etc. Starter was not as ordered… waited over 20 mins for our plates to be cleared and not asked if everything was ok despite leaving nearly the whole dish. Our waitress barely looked at us or our table… we constantly felt like an inconvenience to the staff. Bedroom was ok size but furniture was oddly placed. Comfy bed. Toiletries were non-existent. 2 sad pumps in the shower and one over the sink. Lacked any kind of atmosphere which was impressive given the hotel was fully booked. Pool area was small but had comfy loungers. No service - if you want a drink you had to go to the bar yourself to get it. Access to the beach if you’re feeling adventurous and an accomplished rock climber. Building works next to our room which we weren’t made aware of or an offer to change our room. Limited English speaking staff which resulted in quite a few miscommunications ie coke instead of Diet Coke (which turned out they didn’t have anyway). Mini bar was a joke. One 500 ml bottle of water complimentary in the room (250ml each). Balcony without a view. Called to let them know we’d be checking out 2 days early… first thing they said was not “is everything ok” it was, “you’ve already paid”. 5€ for an ice bucket!! Grounds mostly well maintained but needed more regular cleaning. Over an hour from Roland garros airport (the local airport close to the hotel is for domestic flights only) and 165€ each way. Over priced, pretentious and a waste of 3 days holiday.

Hello The Palm Team, What a wonderful welcome and support ! You are amazing and we want to thank you again from the bottom of our hearts.... Our journey was far from being the one we expected since my husband had a myocardial infarctus as soon we arrived, he spent 6 days in intensive care in Saint-Denis and you were there for me, for him, with all your warmth and support. Thank you soooo much for your support, your flexibility, your help and your smiles, what a kindness, what a service ! This hotel is amazing, the rooms, Lodges and Pool Lodges are just heavenly beautiful, the service is excellent and the food is tremendous ! You are the beauty of La Reunion. Thank you so much Philippe and Stephanie

Extremely disorganised. Making double reservations and then contacting us saying sorry they have double booked the room. I should have known from that second to rather just cancel. Nevertheless, the experience was pathetic and unacceptable. Terrible food and drinks - the cuisine is mediocre is an overstatement and the service is shameful. No chaffier or transport services offered to even get to a restaurant 3 minute drive away which you’d expect from a “five star hotel”. The only thing five star about the hotel is the view and we are disgusted that we had informed the hotel that my grandmother had fallen extremely ill and I needed to catch a flight the next morning. I had to get WiFi as the room WiFi wasn’t working and I had communicated to the receptionist that I need to speak to my family - I was giggled at. 0 decency. The technician was unable to fix the issue - “shocker” They were unable to accommodate even a partial cancellation or even any compensation. I am appalled by how deceiving the hotel looks online and once arriving it is 1000% not as the pictures display the hotel online - rundown and outdated. The highlight for me is how they could not send a car or even staff member to collect us at 8pm at a restaurant down the road (3min drive) and we would have had to walk 20 minutes on a winy road up a mountain in the pitch black dark. Thank goodness we could get a ride from two patrons at the same restaurant as taxis are basically non-existent here. Absolutely 0 consideration for guests and a tourist trap to say the least. Sold a dream and left in a nightmare. Do not stay at this disgracefully overpriced establishment with terrible guest service and that’s the tip of the iceberg. Save your money.

Amazing hotel. The staff was very helpfull, quick and friendly. The breakfast ( we had B&B option) was plenty with enough variarity. The pool was amazing and the fact of having AND a heated pool (30 degrees), a jacuzzi and a normal pool ( 23 degrees) was a nice touch. The view of the ocean was amazing!