H Boutique Hotel Xplorer Kota Damansara

The water heater in my room did not get hot enough. It was very disappointing to have a cold shower after a long day. The bed frame in my room was broken and made a lot of noise. It was difficult to get a good night's sleep.

Location is good, you can have food every where. But! misleading in booking system. I selected the room type with window and city view, but since it is a self check in, only a number to call, but was told that all room has no window.  Check in with kiosk, and I need to re-check in every day, in order to get my room card. But need to call them, then they will remote access to the kiosk, key in all the username and password, which is very insecure, coz everybody can see it. My room is 208, they wrongly give me the 308 room card at the kiosk, then when I call up again, they just simply give me my room card… they didn’t check which room I actually stay? How insecure it is! When I go to check out today, and want to claim back my deposit at the kiosk. The system shows that my deposit was claimed. I called up the number again, she said I already claimed at 7am. I was still sleep on that time, how I claimed it? Then I request to have the CCTV record, then she just pass back the deposit to me thru the kiosk, omg… what is going on? It is very dangerous hotel. I feel very insecure and unsafe. Will not stay again.

I have stayed here several times, and every time I come to KD from out of state, I choose this hotel. The room space is just right, and the overall feeling is very comfortable.

The location is good as it's near the convenience stores, restaurants and even pharmacies. The room is REALLY small. The hallway carpets are also mostly stained. For this price, I'd expect a bit higher quality room conditions. The self-service kiosk is ok but not the best. When I checked out, the cash is finished and I had to go to the reception a couple of times. I think it should be made possible to check in/out in BOTH ways, via the kiosk or at the reception. However, the front desk person is helpful. Overall it's not bad, but given the room conditions, I think the price is a bit high.  

I book is with window rate. When check in time no windows

The management is less of amenities, i.e. the management just open my room without any knocking or "room service" call remind . (The door just opened like that and I was playing hp on my bed!) Second time, same thing happens again, this time the management is with "room service" call remind, but I replied NO THANK YOU, the guy still try to open the door ,the action just stop when I slap the door heavily. The management is RUDE! Imagine if you was on fitting what is the consequence