Hotel che accettano animali domestici a Albufeira

Al termine di un tour in auto del Portogallo ci siamo concessi qualche giorno di relax in questo paradiso. L’hotel è nuovissimo e si trova in una zona ancora poco costruita. L’architettura il design e il decor di questo hotel sono in pieno stile W, ossia stupefacenti fantasmagorici visionari e in un ambiente lussuosissimo energico e situato in un bellissimo contesto naturale. Le camere sono a dir poco mozzafiato per la grandezza l’arredamento il comfort e le varie amenità presenti i ristoranti sono ottimi personale è gentile amichevole e scattante. Ci sono due spiagge raggiungibili a piedi o con pulmino molto belle anche se più adatte agli adulti dato che sono circondate da alti costoni di roccia molto belli e molto fotogenici. L’acqua ovviamente è fredda ma in questo contesto è un dettaglio che passa in secondo piano. Piscine belle e pulite con tantissimi lettini ottimo e amichevole servizio bar. È davvero un hotel fantastico con un giusto rapporto qualità prezzo. Non vedo l’ora di tornare….

We stayed at NAU São Rafael Suites for five nights, and while the experience was okay overall, there were several issues that affected our stay. On the positive side, we were upgraded to a suite, which was a lovely gesture. The room itself was spacious, with bedroom including a sitting room and , two balconies, and a beautiful layout. However, the bed in the suite was extremely uncomfortable, causing back pain after just one night. As a result, we had to sleep on the sofa bed for the rest of our stay. We reported the issue to reception, and although one of the staff members said they would address it by adding something to the mattress, no action was taken. After multiple requests, I finally spoke to the manager—three days after my initial request. This delay was frustrating, as I was repeatedly told that the manager was unavailable until after 3 p.m. It’s unusual for a hotel of this caliber not to have a duty manager or supervisor available to address guest concerns promptly. When we finally spoke to the manager, we were offered a room change. However, since we only had two nights left, we decided to stay in the same room and continue using the sofa bed to avoid the hassle of moving our belongings. Unfortunately, the service issues continued. On our last night, housekeeping failed / forgot to clean our bedroom and the bathroom or replace the towels, leaving it in a dirty state. After a long day out, we returned to find no fresh towels and an unclean bathroom. We called reception, and while towels were eventually brought to us, the staff member seemed annoyed and did not apologize. When we later requested water, the same staff member returned with a noticeably irritated demeanor, which we found very unprofessional. Additionally, the bed sheets were not changed during our entire stay, which is surprising for a five-star hotel. On a positive note, the restaurant was excellent, offering a wide variety of delicious food. Most of the restaurant staff were friendly and accommodating. However, the lack of evening entertainment, even on weekends, was disappointing. Guests were left to entertain themselves, with no live music or activities provided. Overall, while the hotel itself is in a beautiful location with a great environment, it falls short of the standards expected of a five-star property. The lack of attention to customer satisfaction and inconsistent service left us feeling underwhelmed. I hope this review helps others in planning their holiday and provides feedback for the hotel to improve.

Abbiamo soggiornato in questa struttura per fortuna solo 3 giorni. Appartamenti ben strutturati e posizione centrale, ma per il resto è pessimo. Partendo dal check-in, ci hanno chiesto una cauzione per eventuali danni, facendoci firmare una lista di cose che teoricamente dovevano essere presenti nell'appartamento, ma non siamo stati accompagnati da nessuno per verificare effettivamente se c'era tutto quello che era stato menzionato. L'appartamento era infestato dalle formiche, ovunque anche in bagno, ho segnalato la cosa e non hanno adottato nessuna misura di pulizia, NIENTE. I mobili della cucina rotti e infissi che non servivano a nulla. Stanze molto rumorose.