ibis Dijon Sud

Booked ‘classic’ room online and checked in online. Met at desk with lethargic staff. Room door unlocked and room untidy not ready. Back to desk, they assigned a disabled room for us, toilet foul and blocked, TV remote missing. Back to desk, assigned a room with two single beds with ill fitting mattresses and bathroom not closing. We had to settle for this. Staff no longer interested to apologise or help. No staff at the bar! Parking good, location good. Poor and tired hotel, best to travel a little further to find somewhere better.

I stayed there on route to Barcelona , I had driven 650 miles . When we arrived at 5 I was told the restaurant was closed . I was starving . Had to go Burger King. I then went to the toilet only I was unable to close the door due to the door being swollen . I then thought I would have a bath but there no taps on bath instead they were attached to the side of the sink . I also had to go reception 4 time s to get my card reset . Then at night the supermarket car park next door became a place for cars to do wheel spins and donuts . Left at 4 in morning and will never stay again

We usually book Ibis hotels when staying in cities or along our route to our destinations. So, we have seen our share of Ibis hotels and up until today they have been great. But a ‘winning’ streak has come to an end. This was by far the worst hotel (of Ibis) we ever stayed in. First of all the stench outside the hotel. Unfortunately that stench can also be smelled in the hotel. Not in the room though. The room itself looks great and we slept well on the beds. But next morning we noticed that the bathroom was far from clean. As we arrived late and tired the night before, we hadn’t noticed it. Breakfast. Well, hardly any choice, but seen the price we pay that was to be expected. The thing that made us realise we had to leave asap was the fact that everything was filthy. The cutlery and glasses weren’t washed properly. The orange juice was lukewarm, but worst of all was the coffee machine was. It was disgusting. That thing hasn’t been properly cleaned in a long time. When paying our bill we wanted to make some comments, but the young lady behind the desk was more interested in filling out some forms than talking to us. She didn’t even make the effort of standing up and looking at us. Total ignorance at its best. So in conclusion: ignore this hotel. There are plenty other (most likely) better Accor hotels in the neighbourhood. Yes they will be more expensive, but be aware that this isn’t an Ibis Budget hotel and even then, this hotel isn’t even close to the standard of those Budget hotels. And just to emphasise the blatant disinterest in the hotel. There are clocks hanging in the lobby that show world times. Well that is if the batteries are replaced!!

Stayed here for one night, reached there by 22:30, where a gentleman was happy to welcome. Explained everything and helped me all through the way to my room. His services as member of the staff were excellent. Rooms were average, to be frank, understandably because it is slight budget hotel. Floors were wooden, and not carpeted, so at times it used to be extra noisy when walking on the floor. Parking was not an issue, free parking was available within the premises of the hotel. Breakfast was buffet with plenty of options. Overall i can mark this stay as above average/satisfactory.

Be very careful when using the Ibis Dijon Sud. We stayed for one night on the 30 September and paid in full on our departure the next morning. Seventeen days later the hotel deducted an additional 68 euros from my credit card. Despite numerous requests for an explanation the hotel management have provided none. I continue my efforts to reclaim the unauthorised debit.