Hotel in zona palermo Park, Pereira

We stayed for 7 days at this hotel in the largest room they offered and we loved the room except we wish the AC would have cooled better. The worst part of the trip was the horrible breakfast experience everyday. The quality of the food was poor, the servers never had time to check on your needs because there was simply more customers than servers, breakfast always felt chaotic and unorganized. The buffet style eggs on the warming plates were always extremely wet; so we resorted to the omelet/ egg station for a better quality egg option, but they would cook the eggs the same way even after specifying how you would like them. The eggs were always undercooked and on top of that the lady making the eggs had a bad attitude when you requested anything from her. On the last day of our stay there I spoke to the restaurant captain to see if the service would improve by getting him involved and asked him to make sure they cook our eggs to our liking. When we got the eggs, they were cooked wrong again and full of blacks specs from a dirty pan. It was disgusting. They made the eggs again for a second time and some how they managed to leave them wet again. There was diligence to try to fix the issue, but the result was always the same, leaving us unsatisfied. Aside from the egg issue, the bread was stale and hard, the juice was hot and ice was hard to get, the different types of milks were not labeled, the coffee did not represent the great Colombian coffee. So we finally just left disappointed that not one day we had a decent breakfast there. We left the hotel with a bad taste in our mouth with that experience. My wife received an email days after we left so we could complete a survey and we explained everything in detail and so far we never heard back or received a response from anybody in Movich hotel group. Save yourself the headache and plan ahead of eating breakfast at another location. A tip for the restaurant. I would rather pay for my breakfast and have good quality food. Than to have free breakfast and the food is horrible and and having to look for other options every morning. Also don’t send out surveys or have your staff at front counter asking how our experience was if you are not going to do anything about it, when you get negative feedback

Excellent hotel in the heart of Pereira. Strategic location and excellent customer service. Breakfast in itself is delicious with a variety of choices to choose from. Nothing to envy other 5 stars hotels in the area such as MOVICH and or SONESTA. Mayerli Coromoto Vitoria is indeed a unique employee of this facility. During our 5 day stay at the hotel we notice her excellent customer service dedication to each and everyone of the guests that walk into the dining room area during the breakfast hours. It’s indeed individuals such as Mayerli that make this facilities a 5 star hotel in the customer service area.

Bien localizado muy cerca del aeropuerto, muy nuevo, personal muy agradable. Tuvimos un problema de agua caliente y se ocuparon se solucionarlo con mucha celeridad. Tiene parking en la misma puerta. Como todos los hoteles de la zona, la insonorizacion no es muy mala, pero con eso tienes que contar en todos.

Ottima struttura sia dell'hotel che del spa. Attenzione veramente personalizzata ed efficiente perché sono solo 7 camere. Molta tranquillità. Raccomandazione: offrire acqua filtrata. L'acqua in bottiglia genera inutilmente più plastica e è più costoso per il cliente.

Excelente servicio, muy buena atención, el lugar muy limpio y lindo