Utente ospite
31 gennaio 2023
When I decided to choose this hotel,I read a lot of positive comments in advance,as usually during my searchs..I will only tell my experience during 03 nights..The Hotel location is Outstanding and the beautiful heritage building also beautiful,and Nothing Else..Was one of the worst experiences in my entire life in a Hotel when we talk about Care,hospitality and services..Since the first moment until the end of our stay,almost nobody smiles,the staff,excluding Mrs Jelena(afternoon/night front desk) are a bit Rude..It seems that they are doing a favor to get you there,it was just a exchange,I payed and I got a room,nothing else.We asked about restaurant indications and the other front desk girl said “I don’t know,only our restaurant “-in a very small and touristic Village..They never asked us “do you need something”? Or how is your stay?..The breakfast was one of the worst Hotel Breakfast in my entire like,waiters a bit rude,almost no choices and very poor service and ingredients.Maybe something was wrong during that days,because the Hotel employees seemed to be very unhappy with something and,as a tourist,we unfortunately felt this.
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