Heritage Grand Perast by Rixos

The only positive aspect of this hotel is the view. Swimming in the sea is not advisable unless you have a very strong immune system, as the city's sewage is discharged just 100 meters away. Most staff, except for the friendly front desk team and the two Black ladies at breakfast who were very lovely, were extremely rude. Interactions often felt tense and could escalate for no reason. Asking questions or making reasonable comments was met with hostility. For instance, we asked about guests reserving pool chairs at 9 a.m. and not using them until the afternoon, which happened frequently. The pool waiter rudely stated that guests can "do whatever they want" and refused to address the issue. How is this even acceptable at a place where the number of seats is very limited? Every luxury hotel has a policy against such practice... As others have mentioned, staff treat guests inconsistently. We followed a couple into the restaurant who was warmly greeted by the manager, but when we passed by and said hello, we received only a cold stare without a smile.The staff's behavior falls far short of 5-star hotel standards.

I left my sunglasses at the hotel, but I only realized they were missing the next day, after I had already checked out and moved to another hotel. I contacted Trip.com’s customer service to help me reach out to the hotel and locate my sunglasses. Hotel Heritage confirmed that I had indeed left them in my room when I checked out. The following day, I contacted the hotel again and asked if I could get my sunglasses back that evening, as I was leaving Montenegro for the airport at 6:00 am the next morning. Hotel Heritage kindly arranged for someone to deliver my sunglasses to me and did not charge me any fee. I am truly very grateful for their help.

Fabulous hotel , lovely staff and everything spotlessly clean .