Utente ospite
31 gennaio 2023
We were in a house in the region, and we were looking for something nice to eat and ended up on the site of this hotel. On their site, Castell Peralada restaurant, which has been awarded a Michelin star, is one of the restaurants where you can eat. Reading about that and the fact that Toni Gerez is now the host there made us decide to book both hotel and restaurant. Upon checking in, we soon found out that the restaurant was not in the hotel, but a 30-minute walk away. I assumed that the hotel would provide transportation to and from the restaurant. Lots of back and forth, and it turned out to be possible. I was obviously surprised that we had to discuss this; a 5-star hotel should have something like this arranged. Also, suggesting something on your site is very misleading when you don't have it. I also did not understand the story that it was in the castle and not in the hotel. Indeed I don't know that the hotel is not a castle. But anyway. Our room was spotless and equipped with a large, comfortable bed and a more than a neat bathroom with a bath and shower. We had a lovely wine at the bar by the pool and then got ready for a lovely evening in the restaurant. As agreed, we were at the reception desk at the appointed time for our shuttle to the restaurant. When I checked in, I was told in no uncertain terms that a shuttle back could not be arranged; they only did that on weekends. It became a back and forth chattered again, and I was fed up; I said I'll arrange it myself, bye! Once at the restaurant, the host Toni Gerez arranged the transportation, and to my surprise, the hotel shuttle showed up again; why all the hassle. By the way, we slept wonderfully. In the morning, we enjoyed breakfast served at the table. The hotel is beautiful and modern; they just need to send the front desk on a course in hospitality that belongs to people who are used to 5-star hotels.
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