Porto Marina Hotel

We had a pretty bad experience at the hotel. From the beginning we had issues with the key to our marina. It broke on the first night. We got another key that didn't work properly with the lock and we could not close the marina at times. The handyman was really nice and fixed the issue, but afterwards it still happened two more times. During our last night it was raining a lot and it turned out there were at least 2 holes in the roof, in the kitchen and in the bedroom. While we were trying to eat breakfast in the morning, the water was dropping on our plates. Also, our luggage got really wet, including documents and a passport. We had to dry our belongings with a hair dryer for a long time while being in a hurry to check out. Things like that should not happen, especially at places that charge this much for a night. We reported the problem and were offered a laughable 2% of what we spent on our stay there. Besides the leaking roof, a lot of small things in the room didn't work. One chair was partially broken, so it was easy to fall from it. The kettle didn't work as well. We reported the broken kettle three times and it was finally replaced with another broken kettle. At that point we just gave up and stopped reporting the problem. There is also almost no storage in the room for your things. Literally two small shelves and two drawers. You have to put your things on the floor, so it's always messy in the room. Under the floorboards there is no insulation, you can see bare ground between the cracks. This is probably the main reason why the house is quite cold and humid at night.

Absolutely beautiful hotel set in nature overlooking the lake. We woke up to beautiful sunrises across the water with a view of the Guatape Rock - El Peñón de Giatape. Staff were lovely and friendly. The shower was a bit tricky to get the temperature right but other than that an absolutely perfect stay. Would highly recommend and outstanding value for money.

A beautiful place to spend the whole week! As a remote worker I could enjoy the view and peace but also find many things to do during the week. There are couple places you can work from and good wifi coverage. The cabins have a unique design and view. Incredible bed and quiet place.

The experience is incredible - the amount of details in this place is amazing, the staff was always trying to make us happy! the beds are incredible and the views are unmatched. The breakfast is complementary and is off the charts, this place is really a must!

Thiefs! Do NOT stay here! This hotel double charged us for our stay when my English speaking boyfriend who didn’t understand Spanish was checking us out l, and I had to run to the bathroom. They admitted to their mistake but have yet to reimburse us for the money charged, that was over 20 days ago. Every time I reach out to them, I get some made up excuse as to why it’s taking so long. They rob tourists and think they will let it go. They tried to tell us that the refund would take 20 days, but we are still waiting. Do your self a favor, and avoid them, these are crooks! And take advantage of tourists! Do not recommend.

The hotel is perfect for a fun getaway with friends, food and drinks are amazing, the marinas as they call their rooms are very spacious and comfortable, the top jacuzzis are something else and the feeling of the forest is amazing!