Holiday Inn Express Amherst - Lockport by IHG

The first night was fine. The second night we found that the mounted pump containers in the shower had not been refilled for awhile. The body wash pump was empty. No bars of soap available in room. When I got on the floor to do exercises, a small shard of glass became embedded in the palm of my hand. Obviously, Housekeeping didn’t perform the cleaning very well. When I went to the front desk to submit a formal complaint, I found that the two front desk workers just started working there that night with very poor training, if any. They had no idea how to provide missing laundry bags for guests, how to provide a guest with shower body wash when empty. I provided a formal complaint on note paper to Naomi, one of the front desk clerks regarding the embedded glass in my hand. She saw the glass as well. She left that note for her manager come morning.

합리적인가격에 호텔도 깨끗하고 스탭들이 친절하였습니다. 하지만 나에겐 침대가 푹신해 이틀째부터 허리가 좀아팠습니다. 부착형샤워기가 아니고 핸들링샤워기였으면 더 좋을거같고 수압이 좀더 강하였으면 하는 바램입니다.

Property was nice. The parking lot filled up fast and there were some weird plumbing noises during the night. Also the temperature in the room was hard to adjust and get comfortable. Otherwise the staff was friendly and the room was big and clean!