Utente ospite
3 maggio 2024
The ONLY compliment I have is that the staff is very friendly and polite.
Find another option if you are a foreigner. This hotel is too busy and not worth the price you pay if you want to have a peaceful and enjoyable holiday.
Firstly, we booked a room with the bay view and we were deceived by the old pictures that the hotel had on this platform. There is NO bay view, only sand and construction. Do not book any room with a bay view, you are wasting your money for a view that does not exist.
The first room had a clogged shower that flooded with the first shower. We immediately asked for a room change and had to wait for an hour in the lobby for a new room to be issued. The first room did not have anything that we could watch only chinese shows. The second room surprisingly had youtube and more options available on the tv. The floors were dirty and the rooms are not very clean.
The hotel is overcrowded during weekends and the elevators are very inefficient with very long waiting times. The pool is always crowded with people so do not let the pictures fool you. The breakfast is very limited and if you do not go early everything gets finished and you have very limited options during busy times. Weird smells on the first floor especially where there is a carpet and the tiles are always slippery and dirty and not cleaned very often.
Checking in takes a very long time too. We also had a bad experience at the cafe on the penthouse floor. We went to have supper after 8 at night and waited a long time to be served only to be told that the food we wanted to order was not being served at that time. Very frustrating experience and bad service.
The surrounding area is beautiful outside the hotel. But if you want a peaceful and quiet holiday then this is not the place you would want to stay.
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