Palm Tree Genlex Condo

This was hands down THE WORST experience we’ve had. We booked this room only to spend a few hours there between flights. Its location was our reason for choosing this place and since it was on the cheaper side, we weren’t expecting a lot from it. But we were not prepared for how bad this was! First of all it is a nightmare to find the correct compound where the room is located. Staff kept radioing each other, sending us this way and that to figure out where it was. This is not even a hotel. More like a private room being rented out. So you don’t get any of the normal hotel services and staff have no obligation to assist you. In fact, they don’t even hand you the key. Just point you towards the room. Now let’s get to the cleanliness. It was NASTY. Like I said, we were prepared for low quality due to the price but we didn’t want to sit anywhere - even less sleep on the bed. I’ve included some photos showing rice scattered around the fridge, stains on the floor and empty shower gel bottles in the shower. Why? Why put empty bottles? They also didn’t include any basics such as toilet paper. We ended up leaving 4 hours earlier simply because we felt the airport might be cleaner. Honestly, take this rental off the platform. We’ve never been disappointed in Trip, but the pictures are miss leading. It gives a sense that this is a normal hotel room when it is absolutely not.

Waiting way too long for the key after already long and exhausting trip. Toilet needs upgrade, needed to flash few times. And the last thing is that they put me in total different hotel. So yeah. Probably not booking this hotel again.

A big scam! We booked this place because it was near the event I planned to attend. We arrived on time for check-in but waited for almost an hour before someone showed up and told us the room was fully booked—despite the fact that I had already made a reservation in advance. Then, the lady sent by the owner to pick me up brought me to a dirty, substandard transient place. This was very inconvenient because I had to take a taxi to the event. The main reason I booked this place was its proximity to the event and the advertised amenities. I believe this is their modus operandi: they overbook the place, and when guests arrive without other options, they are forced into a dirty, poorly maintained place to stay.

The place smelled like feet, there where cockroaches all over the place (kitchen drawers, toilet, living room...), the TV didn't have a working remote so it was like having no TV. The only good thing was the shower water pressure (coming from previous places where this was really poor, in comparison this was a good point for us). Overall, it served as a place to get out from the airport for a few hours instead of wandering around, but thank goodness we didn't have to spend the night, it wasn't pleasant. It was also really hard to find and we didn't get any response from the host, so had to ask and waste plenty of time to arrive. Too expensive for the quality offered.

The bed is not comfy, too thin , and the air condition is too noisy. Electric fan would be better instead of that too loud ac

Nice location just by the mall and adjacent to Lrt station. Safe and hope to stay again here.