Shore Residences MOA staycation

A bit late for check in due flight delayed but still can make it a good hotel assistance Happy to serve 😀

I booked and paid for a staycation for 4 adults, but the room did not match what was offered. The unit had one bed and a sofa bed with no extra blankets or linens, even though it was advertised for four people. The room was dusty, the sofa bed was dirty, The microwave didn’t work, and the cabinet were falling apart, which made the place feel poorly maintained. 🤢🤮 The customer service was also disappointing. The lady who assisted us was not welcoming, 🙂↕️😞and every time we tried to call, our calls were cancelled. The contact numbers provided were confusing and we were redirected multiple times, with inconsistent information when messaging them. I hope Trip.com does not allow this kind of accommodation to be advertised without proper standards, and that the owner trains their staff to be polite and respectful. Overall, this stay did not meet expectations based on what was advertised, and I hope improvements can be made for future guests.

I am writing to formally express my disappointment regarding our recent stay at your staycation unit. with unit number 1855 at tower C2 Unfortunately, the condition of the room was far below acceptable standards. Upon arrival, we noticed that the room was not properly cleaned. The bedding was very dirty, the couch had multiple stains, and the water heater in the toilet was not working. Most concerning was the presence of many small cockroaches inside the room, which made our stay very uncomfortable and unhygienic. Because of these issues, our experience did not meet the basic expectations of cleanliness and comfort. I have taken videos documenting all of the concerns mentioned above as evidence. I hope you can address this matter promptly and provide a proper explanation or resolution. I look forward to your immediate response. Thank you.

Ganda super comfortable very recommend! Dito namin ulit gusto sa susunod! Super worth the price!

The room is not ready, very dusty so I needed to clean. The room doesn’t smell good and the bedsheet, pillow case, and towel seemed used. I requested for a change but they never change our bedsheet so I need to use our own. Customer service is poor, you cannot call them. They promised a cleaning service but they never came. We stayed 3 nights here. I don’t recommend.

Thank you! Super nice and comfy place to stay in. Sarap matulog. Perfect for 2 couples.