Hampton Inn & Suites Parsippany/North

Boa infraestrutura mas peca na manutenção. Atendimento excelente, time muito cordial

很傳統的美國酒店，早餐是常規的食物。現在房間沒有免費瓶裝水了

The hotel was very nice, clean and good accommodation. The service at the desk was awful. When i checked in the receptionist was rude and clearly was not welcoming at all. It said that the hotel was pet friendly but when I checked in, they charge me an additional $75 that was not mentioned anywhere Then the receptionist complained that there were too many dogs at the hotel. None of this was my fault as everywhere it said that the hotel was pet friendly. I will not be staying there again, which is a shame because the hotel was very nice.

I knew that guaranteed check-in was 3:00 PM but I arrived earlier than expected (10:30 AM) and asked if any rooms were available. The front desk clerk said rather briskly that I wouldn't be able to check in until 3:00 PM. "Check-out isn't until noon, and then the rooms have to be cleaned." I said "I understand that but some guests check out early. If, as you say, Housekeeping personnel start at 900 AM, aren't they already cleaning rooms that have been vacated by guests who left early? Since I'm already here, couldn't I get into one of those rooms? She said - "You don't qualify for those rooms. You booked through an outside firm (*******). All of the people who booked directly with Hilton are ahead of you." I said - "But I'm Hilton Honors." She said that doesn't matter. You booked through *******." Without going thru the rest of the conversation, she made it clear that people who book through outside firms are "less than" her other guests. It wasn't just what she said. It was the way she said it. I've only booked a few hotel stays thru *******, and have been satisfied...until now. I didn't realize that booking thru an outside firm put me in a different class of guest. End of Story - I left the Hampton & checked into a nearby Best Western Plus...a beautiful hotel with professional, friendly front desk staff. And yes, I ate the double cost. It was worth it.

Elevators were dirty. Girl at desk for check in was sitting in the lobby drinking coffee with her back to the desk paying no attention to job. Mattresses were shot/worn out. Drain in shower and other areas were rusting, no bath tissue holder. TVs were not smart TVs and outdated. Breakfast was free and should have been free. Very limited choices, no oatmeal just grits. This is in NJ not Alabama. In need of major reno!!