Utente ospite
12 luglio 2024
Our stay at Parocks Hotel was very pleasant overall. We were delighted when the staff kindly upgraded our room for the last night of our stay, which was a wonderful surprise and greatly appreciated. Throughout our visit, we enjoyed the comfortable accommodations and the beautiful surroundings the hotel offers. While there were a few minor issues, such as a service person mistakenly entering our room while we were inside (twice) and the room cleaning not meeting the expectations for a 5-star hotel, we chose to overlook these aspects. They did not significantly impact our overall enjoyment. However, our positive experience was unfortunately marred by an unpleasant incident during checkout. There was a misunderstanding regarding a spa booking; I had only inquired about availability and had not confirmed a booking. Despite this, the checkout staff insisted I pay a 50% cancellation fee and was exceptionally rude, accusing me of not following hotel rules. This confrontation was uncalled for and left a sour taste at the end of an otherwise enjoyable stay. In summary, while we were very happy with most aspects of our stay and appreciated the room upgrade, the negative experience at checkout unfortunately overshadowed the good moments.
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