Montage Deer Valley

My wife had never traveled in this high level of a resort. The beauty of the setting, the class of everything from staff to how it was decorated was exceptional. Each plate of food served was better than we had ever experienced. We were new to the area and planned at last minute so needed help with planning activities. The compass sports staff led us through a simple process and all activites were rewarding with courteous people leading. The beauty of the area is excellent. All combined a trip my wife and I will remember for a long time.

So amazing I really love this place, the area, the amenities, the food, everything is a 5 star experience. Got here on Wednesday left on Sunday and I definitely will be back. Thanks montage for making everything so easy and luxurious. Can't wait to visit other properties as well!

Let me start by saying that I RARELY write reviews, however, in this instance it is definitely warranted. For more than 20 years, we generally stay in 5 star hotels when we travel. This experience comes with a level of expectation. From the minute we checked in, Montage clearly failed to meet 5 star expectations. Three days prior to our arrival, I received an email from the Montage detailing our 3 night stay, including a complimentary upgrade of room from a King to a King suite with fire pit. Upon arrival, we were given a handicapped accessible junior suite and told to be happy with this upgrade. I specifically asked and confirmed that the room had a standard shower set up and NOT grab rails and hand held shower head. I was then told that there was no other room available in the hotel even if we wanted the standard King that we booked! When arriving at the room, we discovered a tub with 6 grab bars and a hand held shower head! The rod for the shower head was too short for my husband to stand under! Shower pressure was non existent! Upon arrival to check out, the following was reported: 1. a/c was not functioning properly on night 1. When I called to address, there were no apologies. Simply told that it would be reported. 2. Light bulb did not work in shower 3. Toilet ran for over 2 days and nights! The second time that engineering showed up, they finally replaced the necessary part after explaining that we called twice over two days to report. 4. No sports channels worked on the TV. We were told that the hotel was in contract negotiations with the cable company 5. No honor bar, coffee pot or snack in room. Very plain and worn. Room was tired and need refresh! Towels were thin and felt old. We have stayed in this hotel several times over the years. So sad to see how much it has declined.

Montage is still on my bucket list, we will return based on our experience this trip. So glad our company McKesson Corporation allowed for this experience first time around. Next time it'll be on my dime and I know there's no risk of a less than excellent experience.

Beautiful hotel in an amazing setting. Bell staff and housekeeping are top notch. The food is excellent and the spa is world class. But, the service needs improvement. We had a leaky gas fireplace in our room. It took them two days to fix and it could have killed us. The staff was not overly concerned and even assured us it was fixed (when it wasn't), which led us to getting sick for the second night in a row as we blindly followed their word it was safe. Thankfully we are ok but the hotel never apologized, followed up with us or did anything to compensate us. Very disappointing

Every single person from the moment we arrived, made us feel so welcomed and special. I don’t know how all the amazing people ended up at this one place, but kudos to management for finding and training such a wonderful staff. The place has spectacular views, and beautifully decorated and stocked rooms with everything you would need. So much to do in Deer Valley- even if you don’t ski. Definitely my best hotel experience.