Recensioni su Le Lampika Hôtel

This hotel was unsuitable for my toddler who has developmental issues and not accessible for my push chair. I went to reception to speak to the manager and asked if they would allow me to leave and get a refund for the remaining two nights. I clearly explained that I was aware that the three nights I booked were non refundable however I didn’t know that the hotel will be so unsuitable for children. It doesn’t have a lobby to spend time with my child, my room was a hazard as it had a large bath tub in the middle of the room facing the bed and my toddler could get down in the middle of the night and bump into it. The lift was a typical Parisian lift that could only fit one person so every time I entered the lift my toddler who was just under two would have panic attacks. I told the reception manager that if I were not able to get a refund I will have to stay as I couldn’t afford to pay for another hotel. The reception manager called his boss over the phone who agreed that I could leave and would get a refund, he even personally came to knock on my room to tell me what the director had said. I checked out and went to stay at a different hotel that was more child friendly. I then contacted them to ask how long the refund would take as it had been over two weeks and it still didn’t show on my account. To my disbelief I was told that I would NOT be getting a refund as I knew when I made the booking that it was non refundable. I have sent them two follow up emails and to this day they have never replied to me. It is a disgusting way to treat people and especially customers who book to stay there in good faith. The thing that bothers me the most is the fact that I specifically asked that if I were not to get a refund I would’ve just stayed. They didn’t have the decency to honour their word. THE WORST HOTEL EXPERIENCE IVE EVER HAD IN MY LIFE AND WOULD NOY RECOMMEND IT TO ANYONE. IF I COULD SCORE IT -10 I WOULD!