Hotel in zona Franciscan Renewal Center, Paradise Valley

I am an event planner and I just sent the following email to the GM of Mountain Shadows that I also wanted to post here. I just wanted to drop you a note to tell you that my team had an unbelievable experience working with your team last week for my client event. We are the event planners and this is the 2nd event we've done at your hotel. We coordinated over 20 events this year and it hasn't been easy working with people in the hotel industry so that's why it's extremely important to acknowledge an exemplary team such as yours. Every single touchpoint I had from the sales process to banquets was top notch. I would definitely like to call out the people I worked with most, but every person that I talked to at your hotel was extremely helpful and kind. Leading up to the event, I worked with Nicole, Eileen and Alicia and during the event, I also worked with Scott, Bradley and Aiden. Montana at the bar was also wonderful. You should be extremely proud of the team that you have assembled at Mountain Shadows because they are right up there with the top teams we worked with this year.  Thanks for an incredible experience and we will definitely be back.

BEEARE OF BED BUGS here. Check the beds have been changed properly and inspect before sleeping here. I’m devastated to leave this type of review since the location of this resort was gorgeous. The management on the other hand is leaving me no choice or relief from being chewed up by bedbugs from my stay there. I was there for a work conference. Landed and checked in Thursday, checked out Sunday. After being in full conference mode, Sunday I woke up in bed super itchy. My first thought was: mosquitoes must have enjoyed me last night since I walked the hotel grounds after exhibiting hours. Since I was checking out that day, I packed up and didn’t think anything of it. Monday I woke up at home with a trail of bites all over my back, stomach, chest, neck, and scalp. I looked up what this could be and all signs pointed to bed bugs bites. When contacting the hotel to notify them, they immediately said “why didn’t I let them know when I was still on the grounds? We’ll send someone out to inspect the room.” Almost a week later I receive an update. “No bed bugs found in the room.” I’ve requested the report and crickets, hence my review. Good luck staying here and check your beds!

Un buon punto. L'intero posto è un po' date, ma questo non l'ha fermato da essere una buona scelta. Il bar era buono Il desk front era eccellente I bagni erano A livello tennis, pizza, ginnastica tutto bene Parcheggio A+ Il posto è enorme, e buon valore. Congratulazioni con la mia scelta. Tutti dovrebbero scegliere la villa.

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his

Il primo di tutti i servizi era sorprendente. Il personale è così attento e bello! La stanza dell'hotel che mi è stata data era pulita e aveva una bella vista. Sorride a Kalyn G e Virginia V per essere così gentile durante il mio soggiorno! Sono arrivato all'hotel un po' presto, quindi Kalyn mi ha controllato le tasche per il mio primo viaggio in giro in città. Mi ha detto di un autobus che vi offrono, che vi porta a circa 5 miglia di raggio. Questa è una grande percata!

Absolutely LOVED this hotel! I was greeted by a very sweet and helpful young g lady (it was the afternoon of Aug 28th and didn’t catch her name! ). We the. Went to our simple and comfortable room! The bed was to die for! We took a swim in the pool and was shocked how cool it was! It was 104 outside and I was afraid the water would be too warm, but it was wonderful!! Wish we could have stayed longer than one night, but our travel plans didn’t accommodate it. This is definitely a must stay if you are in the area!!!