My wife and I visited Panama for the very first time in March 2023. We selected this hotel for part of our stay due to its location close to the city, close to the canal, and because it had an on-site golf course. When we travel I like to play while my wife likes to sit at the pool. My poor experience with this hotel started before I even arrived. Despite making several inquiries about tee time availability, I received no response from contact methods listed on their website. This didn’t deter me too much as I have played all over the world and have never had issues being fit in as a single player. The lack of customer service also reared itself when my third party booking agent attempted to make inquiries to adjust our booking but also could not get In touch with anyone at the hotel. My disappointment grew when we booked into the hotel. I was immediately told that golf would not be available for the duration of my visit as the hotel was hosting a kids tournament. I was told more than once that they could not fit me in anywhere. ( even though the next 2 mornings I saw several people playing in the morning before the tournament was started) When I made on-site inquiries about adjusting the reservation, I was told a manager needed to be consulted. They proceeded to charge me for the entire reservation. The location is good for seeing the canal, and also convenient for some trips - I recommend visiting Monkey Island. The on site restaurant is very basic, and is barely above pub food. The breakfast bar is sufficient. My wife and I are avid runners but this location is not conducive for that. The roadway nearby has no shoulders and traffic in the area made the prospect of running far too dangerous. The hotel was also hosting a wedding during our stay so they cordoned off a large part of their outdoor area for that purpose which left the one available pool overcrowded with minimal sun beds for the rest of the guests. Given the above noted disappointments, my wife and I decided to check in to another hotel. I tried repeatedly to touch base with a manager to shorten our stay. Finally on the second day I spoke to one who seemed understanding to our grievances. We came to an agreement that I even though we were checking out after 2 days, I would pay for a third, and he in turn would not charge me for the last day of our original reservation. He said it may take some time for my account to be credited. When I checked out, I asked for a receipt, and was, again, told that a manager would have to do that when they got in. A month after our stay, and after several attempts to reach the hotel, some correspondence which was responded to, the hotel has yet to issue a credit, and they have pretty much had zero dialogue. Although, we very much enjoyed our trip to Panama and will be making a return in the near future, we will not be going back to this hotel.
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