Hotel in zona San Isidro Parish Church, Pampanga

It’s a little cringe to say it but that will be the last time we’ll consider to book it because of the very poor customer service imagine we booked it before 8pm then we already received a confirmation from the application however they told us to wait perché hanno bisogno di confermarlo prima se la prenotazione di Teh è già sul loro sistema come 30min e più il cibo arrivato più di 20min presumibilmente se non hanno consegnato per 10min il cibo sarà libero MA QUEL’S QUE’S TRUE. Purtroppo non mi consiglio SOGO se vuoi sperimentare molto. Grazie

Our stay at Best Western Plus Metro Clark for my 53rd birthday on December 28th to 29th, 2023, and our festive post-Christmas celebration, intended to be simple, unexpectedly provided a blend of comfort and indulgence, making our family experience truly memorable and wonderful. Parking & Security Guard: The hotel offers convenient parking facilities (open and multi-level), well-maintained and secured. There are dedicated security guards providing a sense of safety for guests and their vehicles. In house cafe’: The Café Sebastian, with its cozy ambiance and wide array of beverages and snacks, offers a perfect setting for casual meetings or unwinding after a long day. The relaxed atmosphere, coupled with the courteous staff, enhances the experience, ensuring a pleasant and enjoyable visit. Room, Bathroom & Amenities: The rooms are comfortable, well-furnished, and equipped with modern amenities. The bathrooms are clean, spacious, and stocked with quality toiletries, ensuring a pleasant stay. In-House Restaurants: The hotel's main restaurants, Namari Japanese Bistro and Cactus Jack Smokehouse, offer an exquisite dining experience for lunch and dinner. With diverse menus and exceptional services, these are ideal spots for delicious meals. Reception, Hotel Staff & Housekeeping: The reception staff are courteous and efficient, ensuring a warm welcome and seamless service. Moreover, during our stay on December 28, we encountered a lady housekeeper in the lobby and elevator who displayed exceptional dedication and accommodation. This housekeeping team member went above and beyond to maintain impeccable cleanliness standards, creating a consistently pleasant and hygienic environment for all guests. Breakfast Buffet: The breakfast buffet is impressive, featuring a variety of fresh and delicious options catering to different tastes. From continental to local cuisines, guests can start their day on a satisfying note. Overall, Best Western Plus Metro Clark excels in various aspects for all occasions – from its attentive staff to the quality of food and facilities, making it a recommendable choice for a comfortable and enjoyable stay.

I stayed here for 22 nights with my partner and overall, it was a good experience. We stayed in a deluxe king room on the bottom floor. Pros: -comfortable bed -good shower with many shower heads and hand held hose -good location in Balibago close to many good restaurants and karaoke bars -staff are friendly and attentive, special shout out to Cherry for helping me organize flowers on Valentine's Day -easily accessible by car and free parking -the rate is quite cheap, will be hard to find a better hotel for this price in the area -the WiFi was consistently reliable with fast speeds throughout my stay Cons: -despite daily housekeeping, the floor of the room is always dirty, you cannot walk barefoot in the room or your feet will be black with dirt. needs to be mopped with stronger chemicals -the shower needs a deep and thorough clean with stronger chemicals also. housekeeping staff are mopping the floor, but white and black mould accumulate very quickly which poses a health risk. it seems like they're just cleaning the bathroom with basic chemicals or water only -would be much better if the TV was a smart TV so that guests can enjoy Netflix etc, however they did have cable TV -quite often, our access card stopped working every 2-3 days which is inconvenient as we have to go to reception constantly to get it fixed. also, there are 2 of us but they refused to give us 2 room keys. If the small issue with cleanliness of the floors/shower is resolved and this hotel had a smart TV, it would truly transform the hotel to a 5 star experience. Overall, I would stay here again.

Had been about 6 years since I last stayed here. For the most part it is the same although a bit more expensive than in the past. The pool and rooftop are great! The bed is average at best, would be expect a much softer/comfortable bed for the price. I would stay here again, if the price point drops to a more competitive rate.

I have stayed in thiis hotel for a couple of times and each time they did not disappoint me. Great location and Friendly staff with great service all round. Looking forward to my next stay.

Può essere migliorata la pulizia, c'è un odore, probabilmente dal detergente usato per lavare lettini? Gli oggetti standard sono forniti, la tosta e la pasta dentale, sapone corpo e shampoo, ma c'è un grande problema, lo shampoo non ha modo di essere aperto, se non con un dischi o con qualsiasi strumento acuto. Pioveva molto e l'acqua spruzzava sull'unità d'aria causando un grande suono, si svegliò verso di essa circa 1:00 e non poteva dormire dopo, andò e feedback al personale dell'hotel, nessuna domanda è stata immediatamente trasferita in una stanza migliorata Ma tutto, è un hotel di bilancio, quindi si ottiene quello che hai pagato, quindi in generale è ancora soddisfacente

We stayed 3 nights in this hotel, rooms are good and spacious. Bathrooms are clean, location is okay and close to walking street, , staffs are friendly and breakfast is good.Peaceful stay, I recommend this hotel for friends and party lover travellers, rooftop pool bar is amazing, food can be improved in Thai restaurant, rest everything is amazing. I recommend this hotel.

Tutti, soprattutto Gee, uno dei membri del personale che ci ha aiutati e guidati qui a Royce. Lavora a turno 10:00 - 6:00 e posso dirle che ha un cuore dorato e molto benvenuto a tutti gli ospiti che incontra. Raccomando vivamente che venga promossa perché è una molto dura, gentile e molto guidata .Un grande SCORTO a Miss Gee . Grazie Royce hotel per rendere la nostra permanenza sicura . Ci siamo trasferiti a maggio 1,8 & 9 nella stanza 3033

All staff was very friendly and accommodating. My room was always cleaned to perfection by Rechelle, Angelica, and Daniel. I had a problem with my AirCon not running efficiently and also a broken shower hook and towel rack. I want to thank Rechelle and her supervisor Gerald for reporting this problem to maintenance. Maintenance responded quickly and fixed the problem. Rechelle is the best cleaning lady I have ever had. Thank you

Abbiamo celebrato qui il compleanno di mio figlio e abbiamo soggiornato per 3 giorni e 2 notti, è stata la migliore decisione mai, perché l'hotel ha fatto la mia famiglia davvero speciale durante il nostro soggiorno. Ogni persona che era molto accogliente e gentile dava un sacco di trattamenti e anche decorava la nostra stanza con palloncini e banner di compleanno. Alla fine del giorno che ci ha detto questo è il suo compleanno. Grazie, Swissotel, per aver reso il nostro soggiorno memorabile.