Zafiro Palace Palmanova

Fantastic Resort with great facilities Really enjoyed the meals, excellent quality and variety of food.

I recently stayed at this hotel with my family, and we had an amazing experience. The staff were incredibly warm and welcoming, always going above and beyond to make sure we were comfortable. The activities for children were fantastic, keeping my little one entertained throughout our stay. The atmosphere was family-friendly, and the hotel itself was clean and well-maintained. From the pool to the kids’ club, everything was thoughtfully designed with families in mind. We would definitely return and highly recommend this hotel for anyone traveling with children. Hotel is a 5 minute walk to local amenities and the beach.

I'll begin by stating that I am a food allergy mum, as our toddler has a peanut allergy. For fellow allergy parents, I hope to provide a balanced and honest account of our experience at this hotel. Unfortunately, I did not feel safe staying at this hotel—certainly no safer than I would have felt at a standard, non "allergy-friendly" hotel. This is deeply disappointing, especially given Zafiro's claim in their FAQs: "All our hotels are prepared for guests who suffer from allergies or intolerances or who are vegans." Considering we paid over £4,000 for this holiday, the experience was far below expectations. Here are the key reasons why, and I'll back up these points with photos where I can: • Inaccurate labelling: The spaghetti bolognese was labelled as containing every major allergen, including peanuts (see photo). This should have been a safe option for my toddler, but because of the confusing labelling, we couldn't take the risk. I raised the issue with the chef, who assured me that there were no peanuts in the bolognese (albeit making me feel a bit like a burden for questioning). While the staff did provide a brief tour of the food options that evening, this was the only effort made to help us manage our toddler's allergy for the entire trip. Families dealing with food allergies rely on consistent and accurate labelling to feel safe. Sadly, such labelling errors made it impossible for us to fully trust the food. Consequently, my toddler was forced to endure a restricted diet for the full 10-day stay, and there wasn't a single meal where I didn't feel on edge. • Many allergens served without labels: On a daily basis, there were all kinds of nuts in the dining areas without any labels (see photo), which is a huge oversight for families managing allergies. While I'm not going to make the mistake of feeding my toddler peanuts from an unlabelled jar, the hotel needs to be extremely cautious in considering children who may attend the buffet alone and unknowingly make such a dangerous mistake. • Unlabelled dishes: Many other meals were lacking any labelling at all (see photo), which added to the uncertainty. • Peanuts on tables: In the evenings, complimentary peanuts and nuts were placed on tables, even though these areas were largely aimed at families with children. This practice is unacceptable for a hotel that claims to be allergy-friendly as peanuts also inadvertently found their way onto the floor (see photo) where the kids are running around. For those who might think I'm simply criticising the hotel, please understand that food allergies can be life-threatening. Zafiro should not be promoting itself as allergy-friendly when it fails to provide the necessary safety measures. It's as simple as that. Other General Issues: • Cockroaches: We encountered cockroaches multiple times—in the pool, dead on the sidewalk, and even scurrying across the floor during our à la carte meal, which did a great job of putting me completely off my food.