Brick Palma - Turismo de Interior

Perfect location in the center of the city. Very friendly team at the reception. Rooms are big comparing with same category hotels, and are very clean. The building was a former factory and the design is minimalist and modern. WiFi efficient. For travellers arriving early or departing late lockers at disposal with a shower. The rates are fair for Palma center. Highly recommended if luxury is not your main option.

Our delayed flight from Gatwick meant we arrived after the reception closed at 5pm. There had been good communication from the hotel by email and WhatsApp and we had been sent instructions for access if we arrived later than 5pm. These instructions worked fine but unfortunately the keys to both our rooms did not work and we had to call the emergency number for assistance; not what you want when you have been travelling all day. After this was rectified and we accessed our rooms we were quite surprised at how basic they were; bare concrete floors, a very unforgiving fluorescent ***** light overhead, a mini fridge with two small bottles of water and no glasses to drink from [in our room], no mirror other than the one above the sink in the bathroom and towels which were clean but had the texture of rough sandpaper. On the plus side, the AC was very good and the beds were very comfortable. There is a lift to the upper floors which was very necessary as it was extremely hot and the stairs are too much if you have heavy bags to carry. After a full day out the next day, we returned to freshen up for the evening and AGAIN our room keys didn't work and, as it was after 5pm, we had the same situation as before, waiting for someone to come and fix the problem; very frustrating as it was over 30 degrees outside and we just wanted a shower. When we finally gained access to the rooms they had been made up but the towels were not replaced, neither was the water replaced in the fridge. I don't know if this is Brick policy but perhaps that is something that should be considered in future. Also, bring your own toiletries for the shower as the ones provided smelled awful. On the street below the hotel rooms, there is a very popular bar which we enjoyed very much. This bar doubles as the hotel reception. The bar staff were excellent and very friendly. The general location is very good for exploring Palma on foot and there are some really good places to eat a short walk from the hotel so we ate some excellent meals over the weekend we were in staying. So, overall, a great weekend in Palma but I can only rate the Brick rooms as average. My suggestion would be that perhaps the reception should be staffed at all times that there are guests staying - closing the reception at 5pm really isn't acceptable.

Great location, good value. So friendly and very secure. Loft room perfect for stopovers with kids! They find the room such fun! An amazing base from which to explore Palma. Would have liked tea and coffee making facilities in the room or breakfast options. Loved it had a fridge though.

From the very helpful lady on reception when we arrived to the housekeeping staff we bumped into on the corridor one morning, everyone was cheerful and helpful. We took their recommendations for eating out which were first rate and although breakfast isn’t offered there is plenty of choice within a few minutes walk.