Utente ospite
5 maggio 2024
An absolutely gorgeous hotel in Palma's Old Town nestled between the Cathedral and the "Banys Arabs" Arab Baths. This is Palma's newest hidden gem. We chose to book this hotel for a last minute trip to Palma, and were not disappointed. Straight after booking Portella Palma, we received an personalised email welcoming us, asking what the occasion was, gave us a huge list of recommendations for restaurants, and asked for any special requirements. The restaurant recommendations were amazing! When we arrived, we were warmly welcomed, and given a tour of the hotel on the way to our room, including the history of the hotel. The lovely Paula even offered to bring our luggage up to the room for us. We had a lovely personal note on the table for us too. The staff could not do enough for us. Our bed was turned down every night with fresh chocolates left. The amenities were fantastic, we had a lovely kitchenette with a mini bar including complimentary soft drinks and bottled water. They provided every toiletry you could possibly think of, and the Diptyque soaps were gorgeous. There is a lovely roof terrace with views overlooking the Arab Baths and Cathedral. There is some building work next door but this did not disturb us at all. We spent so much time in the hotel because we did not want to leave! Breakfast in the hotel was lovely, the chef(s) made lovely pancakes and eggs made to order, and were so attentive. The lady even remembered our orders every day, which is so personal. We absolutely loved our trip here, and we cannot wait to return soon. Thank-you to the amazing staff at Portella Palma who made our trip so special.
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