Ace Hotel and Swim Club Palm Springs

fun place to hang by the pool, gives you the old school feel. drinks are a bit expensive tho....

Beautiful hotel. We were upgraded to the King Suite with two large couch areas, so it could probably sleep 4 people! The swimming pool was incredible. Great DJs playing, and an incredible vibe with so many young people lounging by the pool.

We were there for only one night but were very impressed with the facilities and the customer service. It was a great place for our family stay (with our maltipoo) and we'd come back again anytime.

I've never stayed in an Ace before but was excited to do so after hearing from friends that it was great. I was not impressed and likely wouldn't stay again. The first room we were assigned on check in was just actually gross. Kind of under the stairs by the pool, it was dark, damp, and smelled musty. Its "patio" was a tiny concrete block jail cell that barely got daylight. No other windows in the room. I politely requested to move if possible and was offered several options; I was grateful for the graciousness of the front desk for allowing a switch. That said, it was very weird that they wouldn't recommend a room -- I asked which would be brighter/have windows, and they seemed stumped. Second room was definitely an improvement, but still very glum and drab. The furnishings are kind of a desert glamping vibe I guess. Very basic and utilitarian. Def not designy. The shower was dark and leaky. And it was weird that everything in the room was "for sale" for absurdly high prices. Thanks but no thanks on the random linen cloth (aka "commune blanket"?) for $200. The pool was nice, but there were no clean towels and seemingly no one working, so there was a massive pile of used towels and lots of random cups cluttering the space. The onsite restaurant was fine - basically a pricey diner. Also, if you want to charge an electric car but it's not a Tesla, too bad. I dunno I guess I just didn't get the vibes. But I did get charged an extra $50ish a night for the "resort fee"!

Never sent a final statement. The only way I know what I paid was by looking at my Credit Card statement. Unfortunately my bank doesn't provide a breakdown of the expenses. The property is looking tired, could use a refresh, especially the guest rooms. I suppose if I was still 25 I would overlook it, but older and wiser now I expect better. Service, by everyone I came in contact with was friendly and helpful and that saved the review from being 2 stars.

The pools and hot tub were nice, but for the price I paid for my room, it was not worth it. The room was also never once cleaned or attempted to be cleaned while we were in it. Ran out of toilet paper and towels and had to go ask for them. Our trash was also overflowing from not being emptied.

No room service if you are not staying 3 or more nights. We stayed 2 nights and asked to come change our towels and beds the receptionist refused it saying you need to stay 3 or more nights to have that service. And it’s not a cheap place to stay. We paid $1150 for 2 nights per 1 room!

The ACE is really just a motel in need of a fresh coat of paint and some earplugs. The rooms are good-sized, the beds are comfortable, and the staff are friendly. But if you're looking to relax in the desert, this isn't the place. Music plays all day and night outside around the pool, and you can hear it in the rooms with all the doors closed. The service carts are also loud, and you can hear those at 7am as they go down the hall. Not a great wakeup call. The water pressure in the showers is miserable. And some teenagers hang out and do ***** in the parking lot every night, so be careful when you come back from your dinner and parties.

Rooms are tired … was kept up all night with a wedding event … was never provided with alternate room or forewarning … bad sleep