The St. Regis Aruba Resort

While I was nervous based on all the reviews I am glad that I didn’t change my trip, the hotel is stunning and the staff is very friendly everywhere. I will definitely return for a visit later this year with my family. The rooms are very well appointed and have amazing amenities. Congratulations on yet another amazing property

Staying here and… whew. This place is a disaster. But honestly? One small change could fix almost everything. I thought a few days in Aruba might be a nice reset. I was wrong. I cannot wait to leave. 🛫 ⸻ Service The staff is mostly enthusiastic—bless them—but wildly undertrained. There’s a lot of smiling, not a lot of execution and follow through. You have to beg and tip multiple times to get the basics! I can’t be bothered. Check-in was a sluggish ordeal. Only two guests were ahead of us, but it somehow took 45 minutes. I was offered welcome champagne by the gentleman in the lobby, which was lovely—until I saw the guests behind us weren’t. Inconsistent much? That said, the representative that checked me in was incredible. A real asset to the property. She did a great job setting the tone and creating that “surprise and delight” feeling… unfortunately, the rest of the stay surprises were all tricks, no treats. Housekeeping and turndown? A disaster. Turndown isn’t even guaranteed. First night: skipped. Second night: requested it… still skipped. They also broke something in the bathroom and just left it—no maintenance call, no note. There was no soap in one bathroom, and not enough in the other. Because turndown never happened, I had to dip into my emergency stash of soap I packed with me. Yes, St. Regis Aruba will have you out here roughing it. But they don’t care. And that’s fine, because I don’t have to come back. ⸻ Room Now this is the one highlight: spacious, modern, and genuinely beautiful. If the rest of the hotel matched the room, we’d be having a different conversation. Still, a luxury hotel room with no soap at check-in? Come on. ⸻ Dining Breakfast is included with my stay, but unlike at other properties, you can’t use the credit for à la carte. Buffet only. This is more obnoxious than I can even verbalize. And the buffet was both bad tasting and dirty. To be fair, part of the problem is the guests—some were reusing plates for refills like it was their cousin’s backyard cookout. Still, it falls on the hotel to manage that, and they didn’t. One incredible staff member did eventually clear the plates from my table, but it took a while. He was a gem in a sea of chaos. As for restaurant options: • A Japanese restaurant (Akira spelling?) on the 12th floor that only opens for dinner. • Salt (spelling?), which handles all other meals. Pro tip: Salt doesn’t allow indoor seating for lunch, which seems to upset many. I personally don’t care, but it’s a weird choice. • A small sushi outpost near the lobby bar By Day 2, the food was repetitive, bland, and uninspired. Other guests I spoke with had the same complaint—so it wasn’t just me being picky. Speaking of the lobby bar, it does not open until AFTER 5:00 p.m. (17:00), which is insane. That should open no later than 2:00 p.m. ⸻ Beach & Drinks Beach service is glacially slow, and the drinks? Suspiciously weak. Rumor has it they’re having trouble getting liquor deliveries, so maybe they’re rati

My family and I had the pleasure of staying at the St. Regis Aruba in March 2025, and we had an incredible time. While the hotel just opened, we could tell that they're still fine-tuning a few things, but overall, the property is absolutely beautiful. Aruba, as always, was stunning, with its crystal-clear waters and sunny skies. I want to give a *huge* shout-out to the amazing pool attendants – they went above and beyond to ensure we had everything we needed. A special mention goes to Jeandray Ras, who was simply outstanding. Every time we saw him, he was excited to greet us by name, making us feel truly valued. His attention to detail and constant positivity made our stay feel even more special. He provided the best-in-class service we could have asked for, and we’re incredibly grateful for his kindness and dedication.

Brand new hotel still has a way to go before it could remotely be considered close to 5 star. Service is slow and/or nonexistent. The hotel feels like it has the shell/potential of a luxury resort, and some of its staff certainly acts the part, but they don’t come through where it counts. The phone calls don’t get answered, we called and asked for items like pillows and had to call twice to follow up until they stopped answering the phone. In terms of Decor/comfort throughout the property, this property cuts way too many corners making it feel more 3.5-4 star.