Utente ospite
25 febbraio 2025
This hotel is an absolute disgrace. We booked the biggest apartment with a spa for four nights, expecting a high-end experience. Instead, we got broken facilities, nonstop maintenance visits, and terrible service appart of two very kind waiters. The jacuzzi was completely broken, with a hole that let all the water drain out. The water even flooded the sauna, making it unusable. We couldn't use the spa the entire time we were there. Instead of fixing it, the hotel kept sending a repairman every day, who never actually fixed anything. The problem was known already 30 days. To make things worse, the restaurant staff was unbelievably rude. They told us to "hurry up and order" instead of providing decent service. For the price we paid, we expected at least some hospitality, but this place is a total scam. When we asked for a discount because the spa was completely unusable, the hotel staff refused to give us any compensation. We still had to pay the full amount, even though they failed to deliver what we paid for! DO NOT STAY HERE. They charge premium prices for broken amenities and awful service. One of the worst hotel experiences I've ever had.
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