Recensioni su The Convo Athens Riviera

Risposta dalla struttura: Dear Crispybilbao, Thank you for taking the time to share your feedback about your recent stay at our hotel. We understand that your visit was primarily for work purposes and appreciate you choosing us for your convenience. We acknowledge your mixed experience while highlighting both positive and negative aspects. We're glad that you found the staff helpful, the room clean and comfortable, and the price point reasonable. However, we sincerely apologize for the shortcomings you encountered with the terrace, bathroom, and breakfast options. The lack of space and functionality on the terrace is not up to our usual standards, and we will definitely address the inadequate table size and lack of storage for luggage and other items. We aim to ensure our outdoor spaces are comfortable and practical for all guests, regardless of the season. We're also deeply sorry for the inconvenience caused by the tiny bathroom and the flooding issue. We will be conducting a thorough inspection of all bathrooms and implementing any necessary maintenance to prevent similar occurrences. Regarding the breakfast, we strive to offer a varied and appealing selection for all tastes and dietary needs. Your feedback highlights the need for improvement in this area, and we will be reviewing our breakfast menu and considering additional options to better cater to our guests' preferences. While we are happy that you found our price point agreeable, we believe that value for money extends beyond affordability and encompasses overall guest satisfaction. We are committed to taking your feedback seriously and implementing these improvements to ensure future guests have a more positive and comfortable experience at our hotel. We would be grateful if you could consider giving us another chance in the future, so we can demonstrate the changes we've made and show you the level of hospitality we truly strive to provide. Thank you once again for your valuable feedback. We genuinely appreciate your time and hope to welcome you back soon. Sincerely, The Convo Athens Riviera Management

Risposta dalla struttura: Caro eleniSpar, Grazie per il tempo dedicato a valutarci su Tripadvisor. Apprezziamo i tuoi commenti costruttivi riguardo al tuo soggiorno al Convo 336. Siamo lieti che ti sia piaciuto il tuo soggiorno con noi e che siamo riusciti a soddisfare le tue aspettative. Ci scusiamo tuttavia per l'inconveniente causato dalle strutture non disponibili, la questione è stata sollevata con i dipartimenti interessati e le vostre preoccupazioni saranno prese in considerazione nel nostro piano di ristrutturazione. Grazie per aver condiviso la tua esperienza e non vediamo l'ora di darti il ​​benvenuto di nuovo. Distinti saluti, Il team Convo

Risposta dalla struttura: Dear Guest, Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our hotel a great and affordable option for your short stay. We completely understand your point about it not being the perfect fit for a longer visit, and we appreciate you highlighting both the positives and negatives of your experience. We're very happy that you found the location convenient for accessing Stavros Niarchos and the tram station – that's definitely a major plus for short stays! We also take your feedback about the bathroom layout seriously and will be reviewing it to see if there are any improvements we can make to enhance practicality for future guests. Overall, we're glad that you had a positive experience and found our hotel suitable for your needs. We hope to welcome you back again if you ever find yourself in Athens for another short stay! Thanks again for your review! Sincerely, The Convo Management Team