Premier Inn Glasgow Airport

つかれた身体にバスタブがあったのがうれしかったです。冷蔵庫があるとよかったですが、必要がものはすべてありました。部屋も広くて快適でした。

This Premier Inn is easily walkable from the airport which is one of the reasons why we decided to stay before our early morning flight. On arrival we were directed to the self check in machines, there are 2 of them. We did the whole process, including the payment section, but at the end it instructed us to see a member of staff. In stepped John. We explained what had happened so he checked us in at the desk. When we got into our room I checked my bank account, the payment transaction had gone through twice. We went back to speak to John at the desk and he said not to worry, we WON’T have been charged twice.He even said that as it was Friday night, and the banks were shut, it would be rectified by Monday. We felt he was fobbing us off. By Tuesday both transactions were still showing in my bank account. So even though I was out of the country, I had to phone Premier Inn Helpline to obtain a refund, which took another 5 days to be refunded to my bank account. We also had to ask for more towels as there were only one set in the room. Whilst having a drink in the bar we heard numerous others asking for more towels. I asked was it now Premier’s policy to only put one set of towels in each room and was told it was a machine that told the cleaners how many towels to leave in each room!! One family had to ask for bedding as only one bed had been made up in a family room. Our room was a double, 212, with a window that opened. Walk in shower with shower gel. We didn’t eat here but noticed that they were quite busy with diners. I have never had to leave a negative review about a Premier before, and we have stayed at numerous ones all over the UK. Won’t be using the self check in again and certainly won’t be staying at this Premier again.