Hotel in zona Ray-Ban, Paço De Arcos

Mio marito e io abbiamo visitato il Portogallo e abbiamo scelto di rimanere qui e siamo così felici di averlo fatto! E 'un bel hotel, pulito, ha un grande bar/restaurante sul pavimento. Il personale era attento. Non abbiamo altro che buone cose da dire! Se si sta pianificando di visitare alcuni dei siti famosi è circa un taxi 20-25 minuti, quindi non è proprio nel centro di tutto, ma è stato un buon punto di mezzo tra Sintra (che sicuramente vale la pena visitare) e Lisbona.

This is a rather elegant Pousada which is managed by the Pestana Hotel chain. Checking in at Reception was painless and swift. The staff generally were pleasant and friendly. Our bedroom was on the ground floor overlooking the car park. We needed to keep the windows closed for security and the curtains closed for privacy. The bedroom was pleasantly furnished and in good condition. The bed was king size and very comfy. There was plenty of hanging space for clothing The size of the room left very little space to conveniently store suitcases. The room was equipped with a refrigerator but no mini bar. There was also a television which as far as I could tell only had Portuguese programs. I could not find any English language programs. This did not really a problem because I was staying at this hotel for a limited time and did not want to watch TV. The bathroom was en suite with both a bath and a shower. The bath was useless because it did not have a bath plug and the hotel staff were unable to find a bath plug for me. There was plenty of tepid warm water for washing. However you need to have patience to have hot water. Hot water took a lifetime before it reached our room Our bedroom must have been some distance from the boiler because other guests did not suffer the same problem. A lot of water was wasted while waiting for the hot water. This was not a good way to “Save the Planet” as instructed by a sign / notice on display in the bathroom from the hotel management. The plug in the wash hand basin did not work properly. As you will realise having a wash in this hotel was a bit of an ordeal. Buffet breakfast had lots to chose from with a choice hot and cold dishes. The Lounge bar is comfortable and pleasantly furnished. Apart from the lack of bath plugs, the hotel is in good condition and decorative order.

We arrived here early, long before check-in. We waited in the lounge, which was comfortable enough, and noticed guests arriving after us were being allocated thier rooms before us, no reason given. We had booked 2 balcony rooms, only to be put in the basement with a ”garden room”, no view, dark and dingy. I complained and in fairness we were moved the following day, although we were put two floors apart, not ideal as we were travelling as one party. One of our party was taken unwell and the Reception staff could not have been more unhelpful, flatly refusing to call a doctor. Having worked in the travel business in this resort I can honestly say that I have never stayed in such an unfriendly, unhelpful hotel. I would never even consider staying at this awful place again, let alone recommend it to anyone else. Please pay a little more and stay in a decent hotel as far away from this one as possible.

Personnel très accueillant et toujours prêt à rendre service ! Hôtel simple, chambre propre, literie confortable. Petit bémols pour la salle de bain (propre) mais qui aurait besoin d’un petit coup de neuf. L’hôtel se trouve sur un axe relativement passant. Pas très loin de la plage et proche de la « Rua dos pescadores » idéal pour se promener, manger ou trouver des petits souvenir. Je recommande sans hésiter !

Stayed here one week during Easter. Very modern and clean hotel with friendly staff. Huge swimming pools inside and outside. Two saunas. Wonderful breakfast buffet. Comfy beds. Good base to explore Lisbon and South of Portugal. Would stay here again. Beautiful view. Beach not far.

The reception and staff are absolutely fantastic. The rooms are big and everything is kept very clean. There is a really nice outdoor space with a giant hammock that holds 10 people. Lots of room for people to hang out with a separate quiet room for people to work online in. Awesome vibe all the way around.

Amorevole e vicino all'aeroporto, un check-in tardivo, il personale era felice, e' venuta anche in camera mia per aiutarmi con la finestra, il manico era rotto, così non si chiudeva correttamente. Toaletta, sedile era libero ... Bella stanza, ma un po' di rumore stradale con finestra aperta. La colazione è stata grande e a €9.50 molto ragionevole, buona selezione e anche una fresca macchina per la spruzzatura arancione. Se avete un volo mattina presto, consideri seriamente questo posto. Nessun stress circa 10am checkout 👍

We stayed there in September, for 6 days, as we had our wedding in costa caparica. We had a happy week in Portugal, but the quality of the service in the hotel was poor. The building itself is clean, and has a kind of desing, thats a plus. But the staff was not kind or nice at all. We literally felt bad whenever we went to the reception to discuss something (basic things, like reserving a table etc). They looked pretty grumpy and when we approached them, we felt uncomfortable, they just wanted to get rid of us. Applies for the Reception and the breakfast and bar staff. Only the cleaning ladies were nice and smiling. It was pretty difficult to order or ask in English durint launch or breakfast. Our parents arrived one day later, around 1 am in the morning, after a 14hours trip, and after check-in we had to do all the paying in this late hour, even though we asked and promised that we will come down first thing in the morning to pay, as they are exteremely exhausted after the trip. They didnt care at all. At other hotels we always paid upon leaving but even if they want to make sure and have it in advance, i truly believe they should be more emphatic and not keeping exhasuted people at the front desk for an extra 30 minutes in the middle of the night. My father has diabetes and high hart rate, he was really suffering after this trip and just wanted to go to bed. All the parents are above 65, it was unpleasent welcome. At this hotel you have to book the breakfast table in advance, doesnt matter how late you arrived,and even if this is the last thing you want to do on your holiday, to follow a schedule. When we ate at the bar, it took literally an hour to get some snack. The 3person room is not really a 3 person room, it is a normal room with an extra bed which is only suitable for smaller children. (It is not like a must, but a good indicator: we had our wedding there, walking out from the hotel, and no one from the staff had a kind word - even all the flight attandendts were nices that anyone in the hotel.) We choose the hotel as it is close to the beach by car, so it fulfilled the purpose, but we would not go back. For the price you can get better.