Aria Claros Beach & Spa Resort – All Inclusive 24H

We just got back from a week at this resort, we had a great time. A week was enough as there is nothing else locally unless doing paid trips etc.. but it was a good place to relax. It says it’s a 5 star hotel but in my opinion it on a par with other 4 star hotels I have been to with similar amenities. So I will run through the good, and bot so good. Check in was very efficient and we had a sea view room in one of the apartment blocks. The room was clean and tidy but not luxury. Plenty of space for 5. Rooms were cleaned daily and fridge was stocked daily with bottles of water, ideal. The hotel sits in its own bay on a hillside location. I liked the hills as got my daily steps in but if you want to be lazy or are less able to walk there are electric carts that can take you about. The pool areas were really good and there were plenty of beds including lots under trees by the kiddies section. The main pool are was clean and plenty of beds but unless you got there early any beds with shade were quickly snapped up. The hotel put more beds and shades out towards the end of the week at the main pool. People were leaving towels out before 7am and not returning until lunch time which was a bit annoying. The water park was fun and was well manned. At first all I could hear was the lifeguards whistle which could be a bit annoying but then I saw why, people seem to have a lack of hearing when they are being asked to vacate the bottom of the slides so they have to use their whistles to get their attention. I also saw the lifeguards enter the water twice on one morning as parents seem to let their kids down the slides even if they can’t swim or have appropriate aids on. The not so good, we chose the hotel as it has a gym. But let’s just say it has seen better days, the equipment was well worn, and some seemed to be falling apart or didn’t work. Couple this with the fact it was filthy it was really disappointing, and at times it was busy so it does get used. The rest of the hotel is really clean so not sure why they would allow this area to be so neglected. Also, don’t bother with mini golf, it’s so neglected it’s unplayable. As for food, it was an eclectic mix at times but what we had was tasty. I was glad they didn’t serve chicken nuggets everyday as it made my kids try some other things. Some areas had biggish queues like the grill area outside but they moved fairly quickly. We used 2 of the a la carte restaurants and we had really nice meals so recommend these. But when you book you have to pre-order your food with guest relations. The snack bars were good and each had slightly different theme. The main restaurant is big with food spread out so can be quite hard to find some things, but after the first day it was easy to navigate. The beach was great, lots of bed a shades and the water was lovely. There are water sports if you wanted to try them most at an additional cost but this is normal. There are showers and changing areas at the beach wh

Best hotel ever If you want to spend time three -I can recommend IT Wonderfull view and nice food. People nice and kind. If you want to have fun jest come here and enjoy. Me and my daughter where here for 7 days and we spend wonderfull time here

We joined RSD tour from London. We are really enjoying Aruas Claros and love the facilities in the hotel. Food is amazing and hygienic. I do admire the staff clean the floors abd clear the tables all the time. Service is A1. Weather has been so beautiful. We are enjoying and sad we have to leave. I am definitely coming back here

Me, my husband and son are still here and it’s our 4th day of staying at this hotel. On the second day my son fallen ill after his dinner and kept throwing up evening and night. I want to say thank you to Sevgi ( cleaning lady ), who changed the dirty sheets following morning and gave me some extra paper to wipe the floor in case of more sick accidents. Had to go to the pharmacy, which is located about 10 minutes bus ride in Ozdere nearby. Still he’s not fully recovered and on the top of that my husband got ill with upset stomach too. Yesterday we went to A-La Carte Fish Restaurant ( located on the ground floor ) and when my son got his plate - an alive insect /bug was sitting stuck on the pasta, which made things even worse ( picture below ). Calamari was not edible , not cooked properly and we’ve sent it back to the kitchen. One of the worst restaurants I’ve ever been to. And I am between them both running around hotel-pharmacy-hotel trying to make them feel better 😢. One of the biggest problems here is flies ! Yes flies are everywhere - especially it’s almost impossible to eat at the main restaurant as they crawl / sit on the food, which is uncovered. No wonder why many people write reviews about being sick here as Hygiene Standards are very poor. Staff here is fine, lots of training from the customer service is needed as the way they answer to you may sound rather rude and impolite ( I think mainly because English is not their first language and that’s understandable) . The only good thing here is location and the sea, and that’s all about it. But sea is everywhere you go around Turkey and I am sure there are many hotels to choose from next time. Having said this all , i wouldn’t recommend people to come here if they don’t want to risk their health with food poisoning, which seems to be the very common amongst the people staying here. I don’t think this hotel is qualified to be rated a 5 star one, I’d give it a 3.5 stars maximum until they improve their services from every corner. I am so sorry to have written this review but so far - it’s been one of our unlucky/sad experiences on holiday. Kind regards, Zhanna

Just arrived back from a week at the Aria Claros hotel and spa. After reflecting on our week it’s 100% somewhere we would not return. 😔 The disappointing parts (and there are quite a few)! The food hall was always very busy, some days you struggled to find a seat. The food is bland, cold, watery and always the same stuff served. There are flies everywhere crawling over the food 🤢 And there had been multiple outbreaks of food poisoning including my husband who went down with food poisoning on our last day. This made the local news whilst we were there as the cases were high!! And word of warning.. we wouldn’t recommend the Italian restaurant within the hotel we were shown to our table to be confronted by our starters that had been left on the table ready for us, but these had multiple amounts of flies crawling all in it and no idea as to how long they had been sat there in the heat? 🤢 The buggies that cart you around the resort.. unless you’re German or Turkish you won’t get one! It became very apparent that these buggies are very much for the nationalities above and when your English you get left waiting for ages, asked to get off to let the other Turkish families in or taken on big detours to drop them off first! They also drive at ridiculous speeds normally one handed and with a mobile phone in the other.. how there hasn’t been an accident I have no clue!! The report itself is looking tired! The pool areas are dirty, scum lines on all the walls of the pool, broken tiles, broken sunbeds. Hotel rooms are small and basic with the worst hard uncomfortable beds. The gym has seen better days, broken equipment, seat pads that look like they have had a pack of rats attack them. The spa area was nice however we paid extra to use the hot tub within the spa.. but totally disappointed as it was stone cold, we were told they don’t bother heating it (would have been nice to have been told that before we booked) we wouldn’t have bothered! The reception team are a bunch of kids, who most of all don’t speak English so good luck trying the get them to help with anything they can’t even understand what your saying! Free WiFi on site however is weak and barely works!! There is almost no signal anywhere which is frustrating. The hotel is in the middle of nowhere, very remote! Wish we had known this! To go anywhere outside of the hotel is a paid taxi drive away. The shops on site are expensive and out there prices up as they know people have no other choice to go elsewhere! The good bits (there isn’t much) The Entertainment team were all very good, lovely bunch of people who try very hard to make activities fun! They work very long hours and are not treated the best by management. The shows in the evening are good, the seating in theatre area is up high and in darkness so be careful when navigating your way around! And don’t go before 10 or you have to sit through hours of kid dancing and raffle prizes.. it’s sooooo boring!! Special

So we stayed at this hotel from July 28th - Aug 11th. See below list of issues 1. First night arrived late with 3 young kids and father in 70s. We were put into a room infested with Ants. There was ants in the kids beds and all over the bathroom. 2. Next morning we moved to the hotel form the bungalows at a cost of 300 euros 3. Free Wi-Fi?? More like no Wi-Fi. The Wi-Fi coverage was shocking. 4. We could not sit out on the balcony due to smell of sewage 5. Only entertainment in the hotel was in the Amphitheatre which is safety hazard due lack of lighting and only one exit/egress point. 6. For such a big complex they had no children's playground 7. The food was so bad. We ate outside the hotel for the last few nights 8. Reception teams lack of English. if you are an international hotel have employees who not only speak but understand the language. 9. Constantly having to ask for the mini bar to be restocked and toilet roll to be provided 10. This didn't effect me but some bars charged for drinks after midnight despite this been sold as an inclusive! 11. We booked one of there 3 buffet restaurants one night and when we arrived they had no reservation for us (back to buffet!) They sent us a bowl of fruit as nice gesture due to there mistake. (Fruit we get in the buffet!!) 12. Our shower was blocked and we reported it to reception. They came and changed the shower head. Just to add the staff are nice and friendly and despite the above we had a great holiday but I would never recommend this hotel or ever stay again, we stayed in Kusadasi in May and June and hotel were fantastic.