Museum Residence Oxford

Scam Hotel without Reception, Staff and (Room) Service. - This is not a hotel, it has no reception & and there is no room service - no new towels, soap or shampoo for your entire stay. This is not a hotel, but a low-level AirBnB, any youth hostel is better! - Finding the entry is a challenge, no name, no house number - even locals do not know this "hotel". One entry, is in a dark alley behind the trash containers of a pub, the other is a side entry of a betting office. - The doors are locked - Although you have reserved and fully paid the entire stay, only get an e-mail with the access code on the day of your arrival. If, like was the case for me, you do not have access to e-mail on your day of arrival or the back office of your company is closed and you arrive late and after the office hours (10am to 8pm), you, you have to find another hotel, because there is nobody onsite & nobody to call. The next day, you have to wait until 10am, to get the lecture e-mail about accessing the compound...and...if you are lucky...you will get the access codes! Asking people in the nearby local business, they are fed-up with "museum hotel" clients asking for access and being locked out at night - so my experience seems universal! - Be sure you travel with hand luggage only, as the staircase to rooms 9 and 10 is so small that your luggage will not make it, as is the case if you have more than 100 kg. - There is no room service, the shampoo, shower soap and conditioner will last for half a shower and should last your entire stay. - Cleanliness? Consult the photos to see for yourself. Avoid the Scam Hotel at any price!

Can't comment on the rooms as our booking was cancelled without notice. Despite an email telling me "Thank you for your booking". They denied all knowledge of my booking and didn't tell me it had been cancelled. Arrived in Oxford to find I had nowhere to stay. Spoke to a very rude person on the phone, then they didn't answer any further calls to try to sort out the problem. No reception, so problems can't be sorted, and you can't discuss with anyone face to face. Their telephone manner leaves a lot to be desired. Avoid!

Not a good start, as no code sent before I arrived, no staff on premises and phone not answered (explanation: new management just taken over). Good points: clean and comfortable albeit small bedroom. Same for the shower room. Central location. Poor points: scruffy entrance, no staff. Expensive for what it offers.

My partner booked us a room at the Museum Hotel, Oxford for a Saturday night and to say we were both disappointed would be an understatement. The room was a little grotty with dirty carpets and just a general 'uncared for' feeling and the bathroom, while having a nice enough shower could have done with a deep clean. The grouting was dirty and old. There was also no spare toilet roll which for one night isn't too much of an issue, but you might feel inclined to limit your bathroom activity if you were staying there for any longer. The air conditioning in the room didn't work correctly and insisted on pushing out warm air when we were trying to cool the room (it was very warm in the room despite being the middle of October). The advertised snacks "available 24 hours a day" failed to materialise at all. There was a packet of 'crab sticks' in the bottom of the fridge at the back, but as vegetarians, that wasn't an option of us and I think we might have been tempting fate if we were to try them, especially given the lack of supplies in the room mentioned above. When my partner booked the room in March 2024, the room was advertised with a complimentary, continental breakfast. We now understand that the hotel has changed hands since our booking was made and the offering has also changed as a result. The breakfast has now been removed from all listings and is not offered, but we feel that at the price paid, the new owners/managers could have at least made us aware of the change in the booking details and refunded a portion of the fee to reflect the reduction in service we were to receive. It would also have been useful to know that the room we booked was almost directly above a very busy taxi company. This meant there was a queue of people waiting for a taxi directly below our window for pretty much the entire night. There was a card in the room to ask us to be tolerant of the design choice of retaining period features over incorporating sound-proofing. But, again, advanced information would have made for a better, more informed booking choice. We certainly would have appreciated that information after being woken up on an almost hourly basis by Oxford's revellers throughout the night. Finally, the original information my partner received when booking was that the access codes would be provided within 72 hours of arrival. When we had received nothing less than 24 hours before arrival, we phoned the hotel to enquire when we'd receive the codes and were promptly sent a checking in form for ANOTHER GUEST. This revealed their full name and contact information as well as the price they paid for their room. This was extremely worrying in terms of personal data privacy. All in all, I would suggest you look elsewhere for your stay in Oxford. This option is on the cheaper side for a reason and it really wasn't that cheap. It is in a convenient location (taxi company aside) but that doesn't make up for the dreadful customer service (pre-stay) and the gener

I read a number of review and i dont agree with the low scores, if you want an all singing and dancing hotel, with receptionist, restaurants and bars then this is not the hotel for you. The room was a small double, but totally ample for our requirements, it was very clean and a very comfortable bed. Seeing as we were in the centre of Oxford there was no noise and we had a great nights sleep. Yes, the entrance is not glamourous, but i would not hesitate to sat there again. Thank You!

Avoid Avoid Avoid Despite having 'Hotel' in the name, this is not a hotel. It's more of an airbnb set up, you will not check in with anyone and there is no service or breakfast set up. If you have an issue you can't just pop to the lobby. Unfortunately, we forgot to look at the reviews before staying (big mistake) if we had we would have chosen somewhere else, I can back up the reviews - terrible experience, overpriced, AVOID. The only good thing is the central location. Our windowless r̶o̶o̶m̶ cell wasn't particularly clean, we suspected the towels were not fresh, the packaged milk was partly open and off (so we couldn't even make a cup of tea!). The decor is tacky and the finish is terrible. It's located above a pub so noise was an issue, even with the windows closed. Despite coming to Oxford for a well needed break we left like zombies having both had a terrible, sleepless night. The code for the entrance door is sent via text, this is how you access the room. The way the code for the front door and to the room is, I strongly suspect there is a security issue. For instance, we could access another part of the hotel (we went through the wrong door). For the price, we were expecting an actual hotel. Do not stay here unless you want a substandard experience.