Hotel Homewood Suites by Hilton a Owings Mills

Took daughter to Orientation at Morgan State university great trip.

We were looking for a nice hotel with good service in Baltimore/Owings Mills, and we found it at the Hilton Garden Inn. A special thank you Dalton, who helped us on the phone before we arrived and then he was was amazing checking us in and making sure we had everything that we needed. Thank you so much Dalton!

The Residence Inn Baltimore Owings Mills is an all-suite, pet-friendly hotel located NW of Baltimore. We have everything you need to balance work and life during your short or long extended stay. Wake up every day to complimentary breakfast, serving both hot and cold items – eggs, bacon, sausage, assorted fruits, cereals, & more. Our on-site pantry is great for staying in for the evening while watching Netflix or Hulu on our 55" flat-screen TVs. Stay fit in our 24-hour fitness center, practice your skills on our putting green, or swim a few laps in our indoor, heated pool. Our hotel also features outdoor seating and two grills. Wi-Fi, on-site parking, & laundry facilities are complimentary. Our king one-bedroom suites, studio suites, and double queen suites offer sofa beds plus fully-equipped kitchens complete with a full-size refrigerator, microwave, stovetop, cookware, dishware, and more.

I’m happy to write Hampton Inn Baltimore/Owings Mills did not disappoint us. Hotel location is in a business park so it’s quiet and safe. It’s nice that they have a soft and softer pillows and are very comfortable bed. Our room is very clean and hallway carpet appears to be new and clean, breakfast is ok too. It’s the typical quick breakfast of scrambled eggs and potato.

We had a very nice desk clerk, but it seems no one, including her, thanks you for being a member any more. Nonetheless, we were given room 219. We had to ask for the extra blanket we had requested in the reservation. As this hotel is somewhat isolated, she told us how to find the local restaurants. The room was large and clean. It included a small breakfast table and two chairs at the table. The desk/office chair was one of the best I ever have used at a hotel. WiFi speed was okay at 27 Mbps up and down. We stayed 4 nights. There was no desk lamp and, as we learned over the next couple days, it appeared the room had been cannibalized for things, much like the military cannibalizes some aircraft to keep others flying. It started with a noisy fan that would not turn off on the heater/air-conditioning unit. The next morning I told the desk and they sent someone up immediately. The wall thermostat would not cooperate, so he fixed it so we could turn it off at the unit. Then I pointed out the missing desk lamp which takes a special plug. He thought someone must have stolen it and immediately found me another one. That evening my wife looked for the hair dryer before showering. There was none. She went to the front desk and they immediately gave her a brand new one, still in the box. Later we discovered there was no coffee maker or coffee in the room, but that was not a big deal. There also was no ice bucket, nor were there any cups of any type. The management offered to get us all of that, but we really didn't need it and told them they could stock those items after we had checked out. In addition to the missing items, people arriving late had a tendency to slam doors and the hotel, as it turned out, was very near the Baltimore northeast extension and we could hear the traffic all night. A smoke detector on the wall flashed a very bright light every 5 seconds (really have to ask who designs these things?) Breakfast was handled by a woman who obviously was overworked. (People no longer wish to take jobs: we saw ”help wanted” signs at every service industry stop we made, especially restaurants and hotels). On our second morning, for example, the cheese omelets and sausage ran out and people had to wait. On morning 3, breakfast included scrambled eggs but some kids had clogged up the pancake machine the day before, so it was not working. It was working again our last day there. Coffee ranged from so-so to good. The end result of all these issues was that the management gave us a partial refund which we certainly did not expect, but certainly appreciated.

Beautiful hotel. Loved the amenities and the staff was super helpful. Coffee, tea, robes were a nice touch. Smells nice and overall everything is kept very clean. I also liked the added safety key feature. You have to swipe your key to make the elevator go to your floor. Overall , great stay and I hope next year's convention is here again.