Borj des Cascades & Spa

Una delle prime cose che si impara viaggiando è che le cose hanno significati diversi in luoghi diversi; inoltre, che flessibilità e senso dell'umorismo sono essenziali. Se siete arrivati fino a Ouzoud, in Marocco, spero che abbiate capito che c'è un universo di differenza tra un hotel a 5 stelle a Parigi e un hotel a 5 stelle nel Marocco rurale. Detto questo, questo hotel è uno spasso. Abbiamo soggiornato a fine giugno 2025, durante un'ondata di caldo torrido, e quando siamo arrivati dopo qualche giorno a Marrakech, eravamo entusiasti della cascata e speravamo che l'aria condizionata fosse all'altezza della sfida. Su questi due punti, il Borj des Cascades non ci ha deluso. Siamo rimasti subito colpiti dal vuoto assoluto dell'hotel: non c'era quasi *nessun* altro oltre a noi e alla manciata di ventenni che compongono il personale. Io e il mio amico abbiamo prenotato camere separate; entrambe avevano una vista spettacolare, ma la mia aveva una maniglia della porta rotta, un lavandino intasato e uno scarafaggio (ma l'aria condizionata era piuttosto buona). La camera del mio amico era in condizioni migliori, ma l'aria condizionata non era altrettanto buona. Nel complesso, descriverei l'atmosfera dell'hotel come "Overlook Hotel da Shining, versione marocchina". I nostri telefoni in camera non funzionavano, quindi siamo andati alla reception quando avevamo bisogno di qualcosa; Mohammed era attento a ogni nostra richiesta, offrendo il servizio in camera, un tour delle strutture, indicazioni su come evitare le scale rotte e consigli su come raggiungere la cascata. Le piscine erano fantastiche (e le avevamo tutte per noi!); la cena non altrettanto. L'insalata della casa era un'atrocità, ma il tajine era buono. Abbiamo deciso di non mangiare lì la seconda sera. Nessun altro posto dell'hotel era dotato di aria condizionata, quindi la colazione abbondante e gustosa è stata leggermente meno piacevole, dato che la sala da pranzo era già a 30 gradi alle 8 del mattino; anche la nostra cena in terrazza era soffocante. Ogni membro del personale che abbiamo incontrato è stato educato, gentile, disponibile e cordiale; non abbiamo avuto lamentele su nessuno di loro. E il nostro soggiorno è stato incantevole, nonostante le stranezze dell'hotel: ci siamo fermati solo due notti, il che è stato perfetto, visto che a Ouzoud non c'è molto da fare. Credo che si possa trascorrere una piacevole vacanza qui, se si sa cosa aspettarsi; i giardini e la tenuta sono stupendi e la vista è impareggiabile. Ricordate solo che non siete a Parigi e non prendetela troppo sul serio.

When we turned up we were impressed. We weren’t disappointed with the room. The bed was large and comfortable and the views looking over the waterfall were beautiful, it was just a little tired. We had booked half board accommodation and was surprised that we could only have a set meal. The drinks were expensive and when we asked for a beer they had none and offered us wine. There was only a few guests which made the hotel soulless. Breakfast was plentiful. The staff tried their best. We decided to check out a day early as there wasn’t much to do around there once we had seen the waterfall. I don’t want to stop people going there but don’t expect 5 star.

One of the most beautiful hotels I have stayed in. The views of the waterfall were breathtaking, especially at night. The hotel staff were really welcoming and friendly, the room was clean on check in and serviced throughout the stay. Very cultured and relaxing environment, and a special thanks to Tariq for making the stay an exceptional experience and going above and beyond what he had to, to make sure me and my friend was comfortable and having a great time. 10/10 would recommend ❤️

DISAPPOINTING RESTAURANT AND SERVICE. When you go to a 5* Hotel you expect a minimum standard both in the reception, room, restaurant, service... Hind, receptionist, was very nice to all of us and got everything ready before we arrived. She even gave us a tea as a welcome. Rooms weren't neat as they should: some dirt on the walls and even used cutlery on the terrace. There was also a room sservice tray on the hall that wasn't removed in hours. There was a man smoking on the bar, just waiting for life to go. When it comes to order he hardly understand English, which should be a basic. At the pool there's no way to let someone know you want to order, and when we order ithere wasn't a good reaction. They don't even give you glasses for the beer, you have to drink straight from the bottle, which wasn't cool enough. Then we got to the restaurant and got ABSOLUTELY DISAPPOINTED. First of all, there wasn't a table ready for us, 11 people, nor even polished glasses nor plates. When it comes to order, a man that I suposse is the maitre, didn't get it straight and had to come for a second time telling it was us who said something wrong. A few plates on the menu were not available, which we wanted and where not advertised at the beginning of the dinner. Drinks took a while to come, and about the food... We order two ceasar salads, there was no sauce and the chicken was raw. The man didn't even react to us complaining. Main courses were ok, but we order a steak with champignong sauce and came with pepper sauce, also some tagliatelle with champignongs and chicking. I didn't see any champignon. We hadn't finished and another waiter had to call him while he was quietly smoking on the terrace with a friend. He saw our faces and I complained directly to him, didn't even bother. When on the bar to sign the bill I told him there was a cokoroach and didn't bother. Hotel, views, location and Hind were amazing, the other receptionist couldn't speak ANY English. Worst part comes with the service: not even an apology. Hotel was empty, now I guess why. I don't recommend it at all.

Memorable hotel. Incredible views of the waterfalls and mountains. Stunning grounds. We were kindly upgraded by Samir to beautiful suites with a priceless view. Linens and towels quality. Beds are very comfortable. Hotel is maybe in need of a little TLC, it’s a bit tired in places, but if you’re only staying one or two nights it’s worth a visit. Breakfast was astounding. (Parking is a little difficult)

Ruined our vacation! We booked visa the website and received an email confirmation. We also called to confirm the booking. However when we arrived, firstly they could not find our booking, then they said they didn't know where we got the night rate from (literally the one on their website) then lastly they told us that if we wanted to stay as an unmarried couple we would have to book two rooms even though my initial request asked this directly. We weren't willing to give them any of our money at this stage so left. Rude and treated us like we were in the wrong the entire time