The Wynnstay Hotel, Oswestry, Shropshire

Good clean rooms with nice touches, good carpark inside secure barier gate, Nice breakfast for guests, Good coffee. and allowed us four non staying freinds to join us at a very reasonable price. Nice spacious outside area, friendly helpful staff

We stayed over night in the hotel whilst visiting friends and family. We then had a lovely family roast (Turkey) in the restaurant. Couldn't rate the people, ambiance and food any higher! Location is excellent and the staff are very friendly and professional

We decided to check out the Winter deals in hotels in and around Oswestry and the Wynnstay Hotel came up trumps. Not only great value for the money but excellent accommodation, food. The staff were very friendly and helpful throughout our three night stay. Would we do it again, absolutely. There is plenty to do and see in the local area. The Wynnstay Hotel is a part of the Coaching Inn Group which consists of 35 similar Inns all around England. Check it out

Went for food, nice place and lovely decorations. But for 2 basic meals and 2 soft drinks it was very overpriced. Ask to see your bill before paying as they don't give you one and add on a 'discretionary ' service charge without asking. I won't be returning, the food is just as good in much cheaper places

The hotel is beautiful. The food was delicious and the staff were very attentive to our needs in more ways than one. Also I would like to take this opportunity to thank the kind young long haired gentleman who helped me with my case/luggage. Very much appreciated. However, the room allocated to us was disappointing. At some point in the early hours of Saturday morning, we had no ceiling lights. The electrics were working, but not the ceiling lights. The bathroom towel rail was cold and the radiator in the bedroom was cold also, so this now explains why there is a floor standing heating appliance. To add to this inconvenience we had NO hot water to shower. It was lukewarm. We mentioned these inconveniences to the duty manager at breakfast on the Saturday morning, who got the lights working only. After a day exploring the surrounding area, we came back thinking we would be able to shower and refresh, but sadly nothing had changed. No hot water, no warm towel rail or radiator either and the weather was cold outside. When we went for our evening meal, we mentioned this cool shower to the receptionist who very kindly offered to look into this matter. She agreed that it wasn't to the standard it should have been as the adjacent room was very hot. She did offer to give us a key to use the other room's facilities in the morning, but we did not wish to do this, as you go away expecting everything to work to a satisfactory level. We told her we would shower etc when we got home, which is what we have done. The Wynnstay Hotel is advertised as a luxury hotel, but our experiences did not match this statement at all. We paid in full at the time of booking, so with this, the hotel did not fulfill its commitments to our stay. Also, we are used to lovely snug comfortable bedding, but this bed was hard and so were the pillows.

We have visited Oswestry before but never stayed over, as we wanted to visit somewhere close by the next day we thought this would be a good opportunity (although the bad weather meant it was not important. We arrived a little before check in time but got a friendly welcome and were told where to park while the receptionist got ready to check us in. A friendly reception is always a good start. Our room was nice and a good feature was the Nespresso machine if we wanted to make coffee. It would have been nice to be able to open a window for fresh air but that was a minor problem. We had reserved a table for dinner (fortunately as we didn't want to go back outside in the torrential rain). Dinner was good, I had scotch egg starter which had runny yolk, not easy to do. Main course we both had confit duck with lentils, Unfortunately the lentils had far too much pancetta making them quite salty, the cabbage on the other hand was quite bland and could have been improved with some pancetta. Dessert was an excellent cappucino creme brulee which I would recommend. Breakfast next morning we had to wait a while to be seated because the staff member was busy getting a takeaway coffee for another customer. However once we were seated the rest of the service was very good. My partner's tea wasn't very hot due to a faulty machine, but once this was pointed out it was replaced quickly. Again service was efficient and friendly. We would definitely stay again when we are in the area