Hotel Golden Tulip São João da Madeira

Golden Tulip overrated, overpriced, lack of sense on to attribute a suitable room, water tap not works

Instalações precisam de levar algumas melhorias . Muito bem localizado, atendimento muito bom e super agradáveis

房間還行，城鎮比較小，離鎮中心很近，走過去找餐廳，還見到了一家中國人開的友誼商場。物價在歐洲算是比較低，感覺也安全。

還可以，挺不錯的

A well maintained hotel. The breakfast was excellent. Thanks to Christina. She is highly motivated, energetic and eager to serve the guests. Always, smiling and running around and getting things done. She arranged for gluten-free breads for us. An asset to the organization.

We stayed for two nights and we were really disappointed by the cleanliness and the hotel staff. I tried to reach out by email with the following points to the hotel directly as well as to the corporate office of Golden Tulip. But emails remained without answer. Therefore I post my experience here. Hotel staff is untrained, never greets and has pretty much no idea of hotel business, one guy was working in a t-shirt. The air condition was not working when we arrived (can happen). Two person of our group were trapped in an elevator. There was a fire alarm at around 10.30pm without any further information. The back of the bed and the bed frame were full of scraches, also in the restaurant (artificial leather wall). There were traces inside the toilet of the previous guests. The toilet brush was an absolut nightmare. Inside the kettle (I used for my baby) were little animals (silverfishes). Why would a 4star hotel use paper cups in in the bathroom and for the coffee in the rooms? The curtains had holes. All chairs and the sofa were full of stains. The shower head holder was broken. Breakfast buffet was just not on the level of a 4 star and presented without any care. I hope to inform other guets before the experience the same.

Sadly this is a hotel which has never hit its potential. In an area that is desperately in need of a decent hotel, this had all the potential. Sadly, one owner after another (it has changed names a few times since it opened about 10 years ago) have conspired to turn something with true potential, into an absolute mess. The last time I stayed here, the sheets were threadbare, and the towels were full of holes. You should not accept that from a 2 start hotel, never mind a 4 star establishment. The staff were equally disinterested. When I complained about the sheets and the towels I received the standard response "we will advise housekeeping", but said in such a way that indicated that this would have been a regular complaint from guests. At one stage, I asked to see the manager, and was advised that there "no-one from Management is available". I suppose that says all you need to know. Will wait for a further change of ownership before stepping inside this Hotel again.

One night stopover for us, staff very accommodating allowing us to drop off luggage before check in time.Very clean and good value for what we paid. Only small gripe was at breakfast the only hot items were scrambled eggs and bacon which were not replenished often enough.

Viemos passar um fim de semana a dois porque já cá tínhamos estado há alguns anos. A piscina estava encerrada, o que foi logo um grande balde de água fria. No quarto e no pequeno almoço (ou seja basicamente em todo o lado onde tentámos), não existe internet ou a qualidade é fraquissima. O duche não estava a funcionar. Pedimos apoio e foi-nos dito que "tem um truque" - realmente é preciso abrir de determinada forma para que funcione... Gel de mãos partido, também não permitia usar. No fundo só dá para dormir e pouco mais. Aspecto degradado geral. O pequeno almoço é pobre e por azar do pouco que havia, a omelete estava cheia de cascas de ovos... Não justifica o preço cobrado e não voltamos. Deviam ser transparentes nas condições.