Fletcher Hotel-Restaurant Oss

mooie ruime kamer, prima ontbijt en goed gegeten bij Duco, Bedden wat zacht, maar dat is iets persoonlijks, zou zo weer boeken.

前台服務一般，讓我等了兩小時才辦入住

I booked this hotel for my boss for two nights from October 15th to 17th, 2024. The hotel made an error and charged her credit card twice for the same two nights. After a month and a half, I still have not managed to get the erroneous amount refunded despite my numerous inquiries via email and phone. I cannot recommend this hotel due to the poor service they have demonstrated.

Below is an email I sent to the hotel itself, and to head office of the Fletcher Group. Not an apology, or even a reply. Guests at this hotel are treated like Euros. Put them in the till and forget who gave them, or that any service is required for those Euros. To Whom It May Concern, I wish to express my deep disappointment regarding my recent stay at the Fletcher Hotel in Oss, from Saturday, 25th November to Monday, 27th November. This marked my second visit to your hotel, as I previously stayed in November 2022. Our group of 40 adults and children from Northern Ireland came for a local Taekwondo competition, and while your rooms are commendable, the conduct of your staff during this visit was utterly disappointing. The discourteous behaviour began on Saturday night when I inquired about the closing time of the bar. Your staff assured me it would close at 11 pm. However, at 10 pm, as we were enjoying ourselves, one of our group approached the bar to order drinks, only to be abruptly told that the bar was closed. A few minutes later your night porter arrived telling us to drink up and leave. He done this in a very aggressive and rude manner. Some in our group were Dutch and they were able to translate what he said. They queried “Have we done something wrong?” He replied, waving his arms around telling us this wasn’t up for discussion. It left us all feeling confused and upset. It would have been more acceptable had he politely requested that we finish up due to closing time, but instead, he adopted a hostile attitude completely unbecoming of a hospitality establishment. The unpleasant encounters continued on Sunday night when we returned from the competition around 9 pm to find the restaurant and bar already closed. We opted to order pizza and have drinks delivered to the hotel. To our relief, your receptionist opened the restaurant so we could dine comfortably. However, once again, your Night Porter intervened, this time accusing me of treating the reception like a fast-food joint, and in a humiliating tone, asked if we thought we owned the place. A simple request to relocate to our rooms would have sufficed, but he chose a confrontational approach, leaving me standing outside the hotel in the rain to finish my beer. His behaviour escalated as he confronted parents and children in the restaurant, giving them an ultimatum to finish their meals and leave within 8 minutes. His discourteous manner left children frightened and parents deeply uncomfortable. Having travelled to numerous competitions across Holland over the past 7 years, I have never encountered such a lack of hospitality as I did at your hotel this weekend. Your staff appeared unhelpful, treating us as a burden rather than valued guests. With 40 guests, your hotel could have greatly benefited financially and would have more if the bar and restaurant had remained open. Regrettably, due to the limited hotel options in Oss, we may find ourselves compelled to stay at your establis

Stayed for one night on a business trip. The hotel is collocated with a football stadium/sports hall. Reception is located separately to the where the rooms are bit odd but no big deal. Room was large, modern and very comfortable. I went to bar with the intention of having dinner, food service seemed very chaotic with a large family group clearly frustrated having been waiting a while for their food to arrive. I think the kitchen was short staffed so gave dinner a miss. Undecided if I would stay again.

Stayed for four nights Lovely room with everything needed for our stay, good use of the space re “wardrobe” for hanging up clothes. Loved the shower and that there were two options. The walk in aspect was ideal for those with mobility issues. The breakfast options were fab especially the sugar bread and marzipan bread. Evening meals were also reasonable especially after a long journey. Overall the staff were lovely from the kitchen to the reception.