The Smugglers Inn

This is the 3rd time we've stayed here, and can never fault the excellent staff, Louis, Nadia, Ella, Karlie, great customer service, food, cocktails and rooms!

I stopped here with my family after a walk by the beach. We were served by a woman referred to as 'Titch' by other staff, who was rude from the outset. She stood at another side of the bar to us, telling us to call her when we'd made up our minds, served low measures of over-priced Badger ale and tutted when she was asked to top one up, saying there was nothing wrong with it. The glass was unlined and its contents stopped at least 15mm from the rim. It was not at all busy and we were shocked by her poor attitude, acting as if our custom was not wanted. We sat outside waiting for the sorbet my niece ordered for seome 20 minutes before asking another member of staff about it. This was melted by the time it came - making it useless on a hot day - and although my brother wanted to complain we simply finished up and went, not wanting any further confrontation. The experience put us off eating there and was especially disappointing as it was my brother's birthday. We are a polite family who expect a friendly greeting when we go to pubs and good manners from staff. We would not return and are very disappointed by the experience.

Nice pub/hotel with new rooms, although overpriced Nice, friendly pub/hotel. Good condition in general but with a few small issues that could be improved. No lightbulb in one of the lamps, kettle not descaled, fan in bathroom not working and window right above the outdoor seating so quite noisy because the rooms were very warm and window needed to be kept open. Pub food was fine and breakfast quality okay. Had the room been £120 a night, would have been good value but actually was £200, albeit using Tesco vouchers, so only paid taxes. Had it been cash, I would have felt it was very over-priced! Overall, very pleasant although overpriced.