Foto The Ritz-Carlton, Osaka

Our stay at this Ritz-Carlton was very disappointing and did not reflect the standards expected from the brand. While the property itself has potential, several issues made the experience feel far from premium, especially at this price point. Many basic services came with unnecessary extra charges — including late check-out and even access to the spa and sauna, which were surprisingly limited despite being paid extras. Basic amenities like skincare items weren’t provided unless requested, and room essentials like shopping bags were missing. Worse, the staff often seemed unfamiliar with hotel policies — they told us breakfast wasn’t included despite Club Lounge access, which was confusing and frustrating. Food allergy handling was poor: instead of offering an alternative, they simply removed the item, leaving one guest without food during afternoon tea. The Club Lounge was particularly underwhelming. The service was very slow, the alcohol selection was shockingly low for a luxury hotel (with cheaper options than even a standard bar), and the staff didn’t even know the cocktail menu — guests were expected to guide the bartender. To be fair, some staff did try to make things better, and we appreciated those efforts. However, the overall experience — especially when considering the price paid, the quality of service, the limited lounge offerings, and the minimal amenities — still falls far short of what should be expected at this level. Few intentions can’t make up for a lack of consistency and true luxury service at that price point. Management needs to seriously reflect on these issues to ensure future guests receive the quality that the Ritz-Carlton name promises.

Overall is good. Just some weird sound/noise heard during the night. Welcome snacks and tea are delicious.

Amazing staff service compare to other hotels. Personalized concierge service I would highly recommend this hotel and will definitely come back.

Excellent service and luxury environment

Actually location is too far form the station. Btw the staff are friendly. Next time I will choose the other hotel rather than this

5 start hotel in Osaka, thumbs up to thier breakfast 5 star, great selections of good quality produce, down side is amenities is not up to expectations, Nespresso machine was not working ( finally got replacement thanks, try to extend: delay our check it but quickly got refused and said room taken - when next check in is actually 3pm

I am really enjoyed during my one night stay in this hotel and the after service is really amazing and get really amazed by their service. I have left something in the hotel and they handled the lost good in a extraordinary way with sending message and updating with me once they have sent the item back to me.

This is a very beautiful hotel with a Christmas atmosphere！

一年四季來大阪不下5次，住過大阪的喜來登 ，瑞吉，萬豪，瑞士酒店，民宿，這家麗思卡爾頓是能讓人很容易入睡的酒店，早餐也很好。不想出門還有米其林1星的壽司店可選。