Home2 Suites by Hilton Orlando Downtown

房間硬件還行，服務太差，住四晚，從未打掃衞生，不清理垃圾，不補充用品，每晚去前台要求第二天打掃衞生，早上出門再提醒打掃衞生，但都置若罔聞，跟沒説一樣，下午回屋照舊。再住下去會崩潰😫

停車方便，設施一般。

Great property, I had a very good stay. It was clean, very nice, great staff. There was a great breakfast as well. I’ll definitely stay again if I travel to Orlando.

If my wife and I could leave a one star rating, we would. The customer service was horrible and treatment my wife, kids, and I received was inhumane as the maintenance guy forced entry into our hotel room without even knocking on the door and didn’t even apologize. From the front desk customer service was nowhere to be found or seen especially with this invasion of privacy, not to mention my wife was not fully clothed. We were advised that follow up would be made and none has been made to this point after almost a full day checking out from the hotel.

We enjoyed our stay. Huge kudos to Codi and Tynecia at the reception desk for their professionalism and amazing customer service. They were the second folks we met (after the valet young man who appeared new). They are a great face to your brand! They were so eager to look up what a walk to the Dr. Philip’s center would be (nice stroll but they were right…. a little warm). They also provided us suggestions for dinner and looked up Latin options because I was looking for that type of cuisine. Another employee had recommended a restaurant and they shared that feedback with us. They just seemed to care and this is so rare. About our room, a little feedback, it’s not a great first impression to find hair in bathroom when you first enter. Great that you provide shower gel, shampoo and conditioner from an eco friendly perspective. Just a little more attention to detail to ensure they are full? Conditioner was not. Your brand is about that attention to detail so this was surprising. Lastly, the bed linen did not smell fresh/clean. I pulled covers near my face to sleep and was not nice. Overall though we rested well and the location is great. We’d stay here again.

I don't like the property has valet parking. Very crowded and long lines to wait. And on top of that 35 dollars for overnight parking. I had to interact with staff a couple of times. So far so good except a young lady from night shift very rude attitude.