Rosen Inn Closest to Universal

Customer service was this hotel was appalling and shockingly bad. We arrived late at night and the key card to the room wouldn't work. Wasted more than 1.5 hours going back and forth between the door to the room and the lobby and having a repairman change the door batteries following which the key card entry still wouldn't work. I inevitably told the receptionist Josh Smith to change rooms immediately rather than have us faff about waiting for someone to fix the door. He told us there were no other rooms available and the hotel was fully booked which was a completely lie as I saw on trip.com that booking were still available. After more than 1.5 hours of faffing about at midnight they gave us a different room which miraculously became available. The attitude of Josh was awful and not helpful but arrogant. He would serve multiple ppl at the same time rather than focus on the customer in front of him. Are changing rooms they didn't bother updating it on their system in order for us to connect to the WiFi network and the staff there lack common sense. When we checked out they said we couldn't store our luggage in the storage room which is ridiculous because when we looked at the storage room there was plenty of space in there. Staff were self imposing stupid rigid rules like we can't move a bag on the shelf to squeeze your bag next to it or all your bags have to be adjacent together. Absolute nonsense and no pragmatism. Even when I asked reception about the the red bus route they refused to give any help. Why work at a hotel and in hospitality of you can't be helpful at all. Worst hotel I've stayed at and worse customer service ever. Won't be staying here again. Others should go elsewhere if they dont want to put up with lack of common sense, pragmatism and stupidity.

Compared with the Rosen ink lake buena vista, here we had a good time, good service and breakfast was also good. Here we haven’t asked to give a deposit of 50 dollars, while in lake buena vista I pay 50 bucks deposit and after a month I haven’t received back.

The location is perfect if you only visit Universal, but the building is quite old, and the room has an unpleasant smell.

Good value hotel, great location close to Universal Orlando Resort and International Drive Attractions.

There was a small amount of water leaking around the commode. They advertised about finding a duck for their anniversary, but we were told they had no more ducks, so that was false advertisement. Also, besides paying for breakfast, you have to pay an additional amount for each fried egg.

Friendly service. Great price for a decent location. Was quick to get to the park.